Volunteer Services Specialist

6 months ago

Whitby, Canada Ontario Shores Centre for MHS Full time

Reporting to the Chief of Communications and Patient Experience, the Volunteer Services Specialist is responsible for providing services in all aspects of volunteer management which include recruitment, selection, onboarding, recognition and retention.

**KEY DUTIES AND RESPONSIBILITIES**:

- Coordinate all activities as they relate to the Volunteer Involvement cycle from recruitment to retention.
- Develop and prepare materials including, volunteer handbook, orientation presentation, newsletters, training materials, and mandatory documents.
- Develop and revise volunteer position descriptions and identify skills, abilities and other qualifications required to fill volunteer role.
- Ensure the development and maintenance of relevant hospital policies, procedures and practices to guide service delivery.
- Perform administrative functions, database management, placing and scheduling volunteers, statistic reports.
- Coordinate all hospital requests for volunteers.
- Conduct regular reviews of volunteer programs and make enhancements where and when necessary.
- Participate in external community functions to promote the volunteer program.
- Lead activities in recruitment and selection, orientation, placement opportunities and scheduling, training, recognition and evaluation to ensure volunteers feel supported and appreciated in their role.
- Provide effective supervision, leadership and direction to the volunteers. Promote training and development opportunities for volunteers that are consistent with program objectives.
- Develop and implement general and targeted recruitment strategies to attract the volunteers needed to advance our programs.
- Create and implement evaluation tools on a regular basis both formally and informally to measure impact and evaluate their experiences.
- Monitor service delivery frameworks against developing trends within the profession and make changes to promote improved service delivery.
- Establish solid working relationships with internal and external stakeholders and colleagues to create more opportunities to volunteers.

**QUALIFICATIONS REQUIRED AND PREFERRED**
- Minimum 5 years’ experience in volunteer management
- Certificate in Volunteer Management form an accredited program
- University degree, college diploma or certification in a related field
- Working knowledge of current trends in volunteer management and health care
- Ability to work occasional evening/weekend conference and functions such as special event meetings, recruitment activities and hospital events.
- Advanced interpersonal skills with an ability to professionally engage and collaborate with leaders, team members, volunteers and internal and external stakeholders;
- Exceptional project, administrative, and time management skills with an ability to manage multiple priorities with ease
- Sound knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Excellent oral and written English language communication skills, including writing and editing

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