Personal Lines Csr

5 months ago


Whitby, Canada Distinct Insurance Full time

**Distinct Insurance is looking for an experienced customer service specialist with their RIBO License to join our team of passionate insurance experts**

You will be the first point of contact for our rapidly expanding business and will service our current clients with all their insurance needs.

**What skills you will need**:

- Advise clients on changes, claims, renewals, and resolve all concerns
- Utilize company portals to process policy changes
- Complete policy reviews and re-market policies on renewal if required
- Encourage client loyalty by developing our existing relationships
- Collect customer information and document conversations
- Meet production and retention goals as established
- Receive and process mail when required
- Promote a profitable book of business by adhering to underwriting guidelines of the company
- Maintain an active insurance license and complete all continuing education as required by RIBO
- Maintain knowledge of new product and coverage offerings
- Identify cross-selling opportunities and promote multiple lines of business
- Provide efficient and professional customer service with attention to detail

**What is preferred**:

- RIBO license or willingness to obtain it upon hiring
- Experience in customer service and sales
- Experience in using insurance company portals
- Experience in Applied Epic and Compu-Quote

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 2 years (preferred)

Licence/Certification:

- RIBO License (preferred)
- LLQP License (preferred)

Work Location: Hybrid remote in Whitby, ON L1N 2H7


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