Administrative Professional

4 weeks ago


Listowel, Canada Huron Perth Centre for Children and Youth Full time

General Scope
As part of the HPC team, the Clinical Services Support staff will adhere to the Centre’s values and philosophies.
The Clinical Services Support and Admin Support are responsible for administrative support for management
and counseling staff for the Centre. Clinical Services Support staff are front line ambassadors of the Centre and
are responsible for providing high quality service to clients through reception and intake activities. Areas of
responsibility include: administrative functions, general secretarial and reception duties, capturing the initial
information from clients and administrative support for analyzing the data.
Job Duties
Administrative
Performs secretarial and reception duties on site
Manages inquiries with direction of program or referral that is required to the appropriate direct service
staff/CSM by phone or in person
Initiates intake process with client request for service potentially for all sites
Monitor children not accompanied by an adult and request assistance from direct service staff as
needed
Provides administrative support to direct service staff in the maintenance of client and records
Upholds confidentiality practices in all cases
Oversees all electronic client data for data system (EMHware) for all programs which includes
administrative opening, closing of files and designated data entries and supervision of data entries as
per procedures
Ability to use EMHware to create reports and analyze data to support management and direct service
staff
Provides administrative support for the management and counseling staff of the Centre. This would
entail taking of minutes potentially for all internal projects and providing the details in an electronic
format (Word/PowerPoint).
Arrange and schedule appointments for the direct service staff, special projects, events and production
of promotional material
Ability to operate, troubleshoot and instruct direct service staff on us of office equipment including
computer network and workstations, related software, video, fax and copier
Able to offer support to direct service staff in use of multi-media
Maintains basic office supplies inventory by taking inventory and ordering
Deals with issues specific to facility within defined guidelines provided by Business Manager
Performs other administrative tasks that are required to support CSM’s on a regular (daily) basis
Trains evening staff and monitors on a regular basis
Common Duties
As an employee of the Centre, you will:
Participate and contribute to the Centre’s teams including staff meetings and other meetings identified
by Management
Engage in ongoing program development that pertains to personal learning, applicable to
program/services and the needs of the agency.
Ensure privacy requirements are met
Comply with report and documentation expectations of the Centre
Participate in Centre evaluation practices
Comply with all Ministry, legislative and accreditation requirements
Participate in appropriate professional development
Comply with the Centre’s Occupational Health and Safety policies and procedures
Being aware of and responsible for general housekeeping and security in the office.
Other
All other duties as assigned
Qualifications/Experience and Skills
OSSGD required, plus college level certificate in business office administration or equivalent.
Minimum three years’ experience working in administrative support.
Strong communication skills (written, oral and interpersonal), organizational, customer service, public
relations and time management.
Ability to maintain confidentiality, be tactful in all dealings, be self-motivated and work effectively
within a team or alone.
Effort & Working Conditions
Physical Effort and Environment
At certain times, the Clinical Services Support may have to work in excess of their normal work week to
meet client needs.
Work is normally performed in an acclimatised office environment. Appropriate workspace is provided to
complete tasks.
External sites may include shared office space in common settings.
This position is physical as it requires moving of computer equipment, wires and cabling. Work is normally
performed in an acclimatised office environment. Appropriate workspace is provided to complete tasks.
Mental Effort and Environment
Work involves deadlines, interruptions and many distractions. Concentration is required to complete
tasks. Accuracy and attention to detail are required.

**Job Types**: Permanent, Part-time

**Salary**: $18.53-$22.60 per hour

**Benefits**:

- Paid time off

Schedule:

- Day shift



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