Account Service Coordinator, Bell Mobility

4 months ago

Vancouver, Canada Bell Full time

Req Id: 419583

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

**Position Description**:
Reporting directly to the Manager of Service Support, you will be a key player of the serve team accountable for deploying the vision and strategic roadmap for key customers in our subscriber range. Our people are making big things happen across the country, nourished constantly by growth, training and personal development opportunities. Our passionate, dedicated leaders encourage and empower people to grow and succeed.

**Job Duties / Accountabilities**:

- Manage the service delivery model for your assigned base of corporate clients
- Collaborate with customers on the adoption and usage of self-serve tools
skills to respond professionally in urgent or escalated situations
- Have accountability for protecting Churn and enhancing the client experience
- Take ownership of escalations with a sense of urgency and work with internal resources to resolve quickly
- Use advanced interpersonal

**Critical Qualifications / Competencies**:

- Demonstrated 1-3 years’ experience in B2B customer service
- Experienced in resolving customer issues, strong ability to diffuse escalations and retain customers.
- Demonstrated ability to be resourceful in leveraging support partners in the business to resolve escalations and address client needs
- Strong ability to collaborate with cross-functional teams in a matrixed environment.
- Be a positive, organized and motivated individual with a strong ability to effectively manage multiple priorities
- Strong verbal and communication skills
- Advanced time management skills
- Possess a valid driver’s license (limited driving required)
- Skilled in PowerPoint and Excel

**Preferred Qualifications / Competencies**:

- Telecom service experience would be ideal
- Client presentation experience

**Additional information**:
**Work schedule**: Monday to Friday,8:30 am to 5pm

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Non Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : British Columbia : Vancouver || Canada : Alberta : Calgary || Canada : Alberta : Edmonton
**Work Arrangement**:Remote
**Application Deadline**: 08/30/2024

Created: Canada, BC, Vancouver

**Bell, one of **Canada's Top 100 Employers.

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