Bell Associate

6 months ago

Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

**ABOUT US**

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

**BELL ASSOCIATE**

**RESPONSIBILITIES**:

- Smile, welcome and make guests feel that they belong to the Wall Centre & Marriott family.
- Warmly welcome and assist guests to and from their room, assisting with luggage when necessary.
- Inform guests of in-room amenities.
- Inform guests of all safety features offered in and around their room.
- Promote the hotel outlets and facilities.
- Promote the Marriott Rewards program with our guests.
- Load and unload bags into guest vehicles and tour busses.
- Must maintain a clean and professional personal appearance.
- Maintain organized, clean and orderly lobby, autocourt, courtyard and parkade areas.
- Act as a first point of contact for concierge questions about the hotel and its surrounding attractions.
- Deliver packages, and mail and complete room checks in a quick and timely manner.
- Must be available to work weekends and overnight shifts.
- In a safe manner, drive guest vehicles to and from the courtyards and the valet guest parking area.
- Follow departmental procedures for securing guest vehicles in the parkade, and proper recording of information for identification of guest vehicle.
- Demonstrate and promote the Wall Centre & Marriott Core Values.
- Recognize repeat guests and acknowledge their continued patronage.
- Start and continue conversations with guests when they are in and around the valet area.
- Assist incoming and outgoing guests with their luggage in and out of vehicles as requested.
- Assistance with autocourt and parkade traffic control management, as directed by Commissionaire Supervisor, Bell Leaders or Managers on Duty.
- Other duties as assigned by Bell Leaders or Managers on Duty.

**QUALIFICATIONS**:

- Must be able to speak, read and write English, a second language is an asset.
- Must have valid class 5 British Columbia driver’s license and clean drivers abstract.
- Must provide Driver’s abstract at time of hire.
- Must be available to work most evenings, weekends and holidays.
- Must have access to transit or transportation to arrive regularly for shift start times as early as 5am.
- Must possess exceptional communication skills.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Must be able to lift up to 75 lbs. on a regular and continuous basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuous basis.
- Knowledge of Vancouver and local attractions.

**PERKS**:

- Explore Travel Program
- Ongoing Associate Appreciation Events

**DIVERSITY**

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

**Job Types**: Full-time, Permanent

**Salary**: $21.50-$22.50 per hour

**Benefits**:

- Dental care
- Vision care

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Flexible Language Requirement:

- French not required

Shift:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Licence/Certification:

- Class 5 Driver's Licence (required)
- Driver's abstract (required)
- 2 doses of covid vaccination (required)

Ability to Commute:

- Vancouver, BC V6Z 2R9 (required)

Work Location: In person

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