Field Services Technician, Bell West

3 weeks ago

Vancouver, Canada Bell Full time

Req Id: 421318

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

**Job Posting Details**:
Job Title: Field Services Technician, Bell West, Unifor Local 950
Job location address: 201-2980 Virtual Way, Vancouver (British Columbia)
Job status: Regular - Full Time

**Name and description of the hiring department**:
Reporting to the Manager - Field Services, the Field Services Technician is responsible for the timely high quality installation, repair and maintenance of Bell's portfolio of Data, PBX, Voice and networking products and services. The Field Services Technician will have an ongoing interaction with the customer and consequently plays an important role in building solid and committed relationships with Bell's customers. Service technicians promote on-site sales and service and assist the customer in interfacing with Bell's departments as required. In addition to all customer premise equipment, technicians may also be involved with Central Office responsibilities.

**Job Duties / Accountabilities**:

- Responsible for the installation, maintenance, repair and removal of a wide range of Data, PBX-voice, networking products and services in a timely and cost effective manner
- Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services
- Must be a team player with the ability to learn from and share knowledge with others
- Works as a member of the implementation team when turning up new services or expanding existing services
- Able to work independently
- Capable of working physically demanding tasks, which involve lifting, carrying and climbing

**Essential Qualifications / Competencies**:

- Degree or Diploma in Telecommunications, or a related technology, or an equivalent combination of education and technical experience
- Experience with routers, switches, ADSL
- Excellent analytical skills to identify potential and existing problems with products and services
- Experience with Internetworking / Data and VoIP technologies
- Must possess a valid driver’s license

**Preferred Qualifications / Competencies**:

- Certified in one or more of the following Cisco skill paths: CCENT, CCNA, CCIE voice or CCIE data
- Skilled in the use of various digital, IP and analogue test equipment

**Working Conditions**:

- This item is covered by the terms of the collective agreement (Unifor Local 950)
- Will be required to work shifts, weekends and statutory holidays on occasion as well as participating in on-call off-hour service demands

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**:Regular - Full Time

**Job Location**: Canada : British Columbia : Vancouver

**Work Arrangement**: Full-time in office (meaning that you will be required to perform your work on-site)

**Application Deadline**: 12/11/2024

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

Created: Canada, BC, Vancouver

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