Bell Services Agent

6 months ago

Vancouver, Canada Pan Pacific Vancouver Full time

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**KEY RESPONSIBILITIES**:
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**The key responsibilities of the Bell Services Agent include but are not limited to**:

- Delivers luggage to guest rooms; Explains guest rooms and Hotel facilities to guests.
- Delivers items to guests such as message, keys and gifts.
- Answers calls and inquiries at luggage attendant’s desk; maintains organization of Bell Services office including clipboards, notice boards, garbage and filing cabinets.
- Stores items for guests and records all group porterage.
- Assists Door Attendant to ensure smooth flow of traffic at the Front Door; alerts security of undesirable situations or individuals.
- Completes incident reports for situations that may require follow-up or documentation.
- Greets guests and non-guests on arrival and departure from Hotel - opens and closes vehicle doors
- Attends to luggage requirements of guests when arriving/departing from hotel
- Ensures Front Door is attended at all times; Assists guests with transportation requirements: taxis, buses, etc.
- Answers inquiries about Hotel, Canada Place and the city surroundings;
- Answers telephone and works on computer at Attendant desk as needed
- Assists other departments when required.
- Performs other related duties as required

**Physical Demands**
- Must be physically fit - involves long periods of standing; requires lifting of large quantities of luggage.

**COMPETENCY PROFILE**:

- Must be extremely well organized and detail oriented; ability to be able to balance technical and guest service successfully in a polished professional manner is critical.
- Must possess excellent interpersonal and communication skills; contributes an energetic and positive attitude to the hotel atmosphere; ability to handle high volumes of challenging guest-related interactions with professionalism.
- Must have demonstrated the ability to work effectively under pressure and handle sensitive guest related situations.
- Maintains professional business confidentiality as required.
- Individual must be highly motivated and able to work under pressure with mínimal supervision

**SELECTION CRITERIA**:
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**Qualifications and Technical Experience**:

- Previous experience as a Bell Services Agent in a hotel is preferred
- Knowledge of Hotel facilities, security precautions and sound knowledge of the Vancouver area is required
- Opera experience is considered a strong asset
- Fluent spoken English is mandatory; additional language(s) is considered an asset

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