Customer Care Representative

7 months ago

Richmond, Canada Össur Full time

**About Ossur**:
**The power to provide patients a life without limitations starts here **Össur is in the business of improving people’s mobility. A leading global company in non-invasive orthopedics, we deliver advanced and innovative technologies within the fields of prosthetics, braces, supports and compression therapy.

**Experience and dedication **Determined to restore maximum biological function to those in need, Össur has more than thirty years’ experience in the design and production of high-tech orthopedic devices. Our newest platform is Bionic Technology by Össur - a precise fusion of artificial intelligence and human physiology that is transforming the technological landscape.

**Our work **Our work, however, is as much about people as it is about products. Their comfort, confidence and rehabilitation are central to our endeavors. We never forget that every time we develop a product or service, we are helping someone else to build a better life. What better business to be in.

**Basic Job Function**:
Provides “best in class” customer care support with an in office team by processing customer orders in our ordering system, verifying the accuracy of the order, communicating fulfillment & pricing as well as documenting in Salesforce

**Responsibilities**:

- Provides a differentiated customer experience through excellent written and verbal communication according our Össur's quality assurance standards.
- Maintains assigned customer base and sales team fully informed on order, shipping, and backorder status.
- Makes outbound calls to existing customers to ask for order clarification and ensure accuracy.
- Maintains product and technical knowledge by actively participating in on-going training and development courses.
- Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative at all times.
- Maintains professional relationships with internal and external customers. Effectively interacts with manufacturing, distribution, accounting, and other departments as needed.
- Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.
- Utilizes Microsoft Office products (Windows, Word, Excel, and Access), Navison and Salesforce in daily activities.
- Ability to prepare clear, concise, and grammatically correct correspondence.

**Qualifications**:

- Degree or two years of college coursework in business, medical terminology, or science desirable. High School graduate and 3-5 years’ experience as a customer service representative may be substituted for degree or college coursework. Inside sales/telemarketing experience highly desirable.
- French speaking highly desirable.
- Intermediate level proficiency on the usage of Microsoft Office Products.
- Basic knowledge of accounting terms and transactions

Össur is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

**Salary**: $22.00-$26.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond, BC V6W 0A5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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