Customer Care Representative, Rc at Cf Richmond
6 months ago
**SHAPE**
Richmond, BC
Full Time
**ABOUT SHAPE**
SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.
Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.
Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.
**CUSTOMER CARE: THE SHAPE DIFFERENCE**
SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer experience. With thousands of homes being handed over in the coming years, the Customer Care team upholds and exceeds this high level of service for our valued homeowners.
The Customer Care team ensures our residential purchasers are taken care of for much of the project cycle, from after sales through to home handover and beyond. By providing an elevated experience, this team increases customer satisfaction, builds brand equity, and impacts our projects’ value over the long term.
**ABOUT THE ROLE**
Customer Care Representatives are front-facing ambassadors of the SHAPE brand and work behind the scenes to deliver every element of our Customer Care program. They conduct pre-delivery inspections, homeowner site tours, and present keys to homeowners. To uphold the highest quality standards, they work with trades, suppliers, and multiple departments within the company. To succeed in the role, the Customer Care Representative must enjoy a challenge, think creatively, and provide an outstanding customer experience. They report directly to the Customer Care Manager and Assistant Director and work closely with SHAPE’s construction, development, sales and marketing, and property management teams.
**PRIMARY JOB RESPONSIBILITIES**
- Conduct pre-delivery inspections and re-inspections to ensure a high standard of finish quality in every home
- Conduct Homeowner Orientations acquainting homeowners with the features and functions of their new home (operation of appliances, heating/cooling systems, home maintenance, etc.)
- Conduct Key Pick Up and building handover tours re-acquainting homeowners with the features and functions of their home and to learn about the building and property
- Work in partnership with Quality Control lead, Project Manager, and construction teams to expedite repairs and deficiency work, providing communication and reports
- Assist in the coordination of trades when necessary to ensure timely and efficient repair of deficiencies
- Supervise and evaluate deficiency work completed and provide ongoing information to the Customer Care Quality Control Manager and Warranty Director as it relates to quality of workmanship and materials
- Maintain positive homeowner relations and provide homeowners with knowledgeable, timely and professional service
- Thorough understanding and ability to communicate the 2-5-10 year warranty and general home care maintenance
- Work with Customer Care Director and Assistant Director on special projects as needed
- Provide accurate and timely information to team leads on progress and scopes of work required
- Keep accurate service request logs and documentation of all work performed
- Ensure all processes and administrative procedures are followed consistently, completely, and accurately
- Uphold and represent the SHAPE brand in all interactions with homeowners, trades, service providers, and internal and external teams
- Perform all other duties as assigned
**QUALIFICATIONS**
**Required Knowledge, Skills and Abilities**
- A firm but fair, customer-centric approach
- Self-motivated and a team player, personable and positive outlook with every situation
- Considerate of others with a drive to connect and nurture relationships
- Outgoing, confident verbal and written communication skills
- Detail oriented, with strong organizational and critical thinking skills
- Disciplined with time management, capable of working under pressure with multiple projects and tasks with simultaneous deadlines
- Ability to deal effectively with confrontational situations and maintain objectivity in public relations
- Intermediate to advanced computer skills with
-
Finance Manager
3 weeks ago
Richmond, Canada RICHMOND CHRISTIAN SCHOOL Full timeRichmond Christian School is seeking an experienced **Finance Manager** to join us in a full-time capacity. **About the Position** Reporting to the Director of Finance, the Finance Manager is integral to the Business Office team and is responsible for the efficient and timely delivery of accounting, financial planning, and analysis services to the RCS...
-
Educational Assistant
4 weeks ago
Richmond, Canada RICHMOND CHRISTIAN SCHOOL Full timeRichmond Christian School is seeking a dynamic and collaborative **Educational Assistant** to join us in a full-time position. **About the Position** The Educational Assistant (EA) will work to support students, under the direction of the classroom teacher, both class wide as well as in small groups or one-to-one. The EA should have strong collaboration...
-
Finance Manager
3 weeks ago
Richmond, Canada RICHMOND CHRISTIAN SCHOOL Full time $75,000 - $104,500Richmond Christian School is seeking an experienced Finance Manager to join us in a full-time capacity.About the PositionReporting to the Director of Finance, the Finance Manager is integral to the Business Office team and is responsible for the efficient and timely delivery of accounting, financial planning, and analysis services to the RCS community. The...
-
Revenue Analyst
3 weeks ago
Richmond, Canada RICHMOND CHRISTIAN SCHOOL Full timeRichmond Christian School is seeking a proactive **Revenue Analyst** to join us in a **part-time position**. **About the Position** Reporting to the Finance Manager, the Revenue Analyst is integral to the Business Office team and is responsible for handling the full accounts receivable cycle, including tuition invoicing and collection, government grants,...
-
Revenue Bookkeeper
3 weeks ago
Richmond, Canada RICHMOND CHRISTIAN SCHOOL Full timeRichmond Christian School is seeking a proactive Revenue Accountant/Bookkeeper to join us in a part-time position. **About You** **About the Position** Reporting to the Finance Manager, the Revenue Analyst is integral to the Business Office team and is responsible for handling the full accounts receivable cycle, including tuition invoicing and collection,...
-
Customer Care Associate- Swim Richmond
3 months ago
Richmond, Canada Pedalheads Bike Camps Inc. Full timeJob Posting: Customer Care Associate - Swim Richmond **Who We Are** Pedalheads is a fast-growing leader in children's programming, offering high-quality bike, trail, and swim lessons across North America. Our mission is simple: we inspire kids to believe in themselves. **Why You’ll Love Working at Pedalheads** **Growth** With over 250 locations in 40+...
-
Revenue Accountant/Bookkeeper
3 weeks ago
Richmond, Canada RICHMOND CHRISTIAN SCHOOL Full time $28 - $31Richmond Christian School is seeking a proactive Revenue Accountant/Bookkeeper to join us in a part-time position.About YouThe ideal candidate is an ambitious Bookkeeper who has a strong technical background in handling all things revenue-related. You are meticulous and detail-oriented in your approach to ensure all revenues are accounted for while...
-
Director, Richmond Project Team
3 weeks ago
Richmond, Canada School District #38 (Richmond) Full time $153,053Recognized for its diversity, dedication to inclusion, and strong partnerships with the community, the Richmond School District is among one of the largest districts in British Columbia with some of the highest graduation rates in the province. With a long history of providing high quality experiences for students, the Richmond School District strives to be...
-
Recreation Customer Service Attendant
7 months ago
Richmond, Canada City of Richmond BC Full time**Recreation Customer Service Attendant - Richmond Arts Centre**: The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers...
-
Richmond Store Associates
6 months ago
Richmond, Canada Uniqlo Canada Full time**WE ARE HIRING FOR RICHMOND CENTRE!** If you welcome new challenges, have a drive for success and embrace the responsibility of leadership, then you belong at UNIQLO. **JOB FAIR - FEBRUARY 16-18 & 23-25 from 10AM-6PM** Store Associates at CF Richmond Centre 20 full-time, permanent positions **REQUIREMENTS** - An energetic and friendly team player with...
-
Director, Richmond Project Team
4 weeks ago
Richmond, Canada School District #38 (Richmond) Full timeRecognized for its diversity, dedication to inclusion, and strong partnerships with the community, the Richmond School District is among one of the largest districts in British Columbia with some of the highest graduation rates in the province. With a long history of providing high quality experiences for students, the Richmond School District strives to be...
-
Educational Assistant
1 month ago
Richmond, Canada RICHMOND CHRISTIAN SCHOOL Full timeRichmond Christian School is seeking a dynamic and collaborative **Educational Assistant** to join us for a fixed-term contract. **About the Position** Educational Assistants (EA) will work to support students, under the direction of the classroom teacher, both class wide as well as in small groups or one-to-one. EA’s should have strong collaboration and...
-
Account Representative
1 month ago
Richmond, Canada DHL Full time**Position: Account Representative** **RCS: M** What makesDHL great? Our People! We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld. DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is...
-
Csr - Customer Service Representative - Mobil 1
7 months ago
Richmond, Canada Mobil 1 Lube Express - Richmond Full time**Mobil 1 Lube Express - Richmond**. We are currently seeking a Customer Service Representative to Join Our Team. We provide warranty approved, no appointment needed, express automotive service and Have a 24hr Touchless Carwash. Our goal is to provide an exceptional service experience like a Dealer would provide, but at a competitive price and high...
-
Care Professional
7 months ago
Richmond, Canada Home Instead Full time**Job Title**: Care Professional **Location**: Richmond **About Us**: At Home Instead Richmond, we are dedicated to providing compassionate care to seniors in the Richmond area. Whether you're an experienced caregiver or new to the field, we offer specialized training to help you begin a fulfilling career as a Care Professional. Our focus is on supporting...
-
Customer Care Manager
7 months ago
Richmond, Canada BOMBAY HAIR Full timeBombay Hair is a fast growing e-commerce company, we specialize in hair extensions, hair styling tools, accessories, and hair care. Since 2013, Bombay Hair has continued to grow as a leading hair extension brand within Canada and the USA. With this growth, we want to take our customer experience to the next level! **The Role**: Our Customer Care Team is...
-
Home Care Professional
4 days ago
Richmond, British Columbia, Canada Just Like Family Home Care Full timeCompany OverviewJust Like Family Home Care is a local Canadian home care provider, committed to delivering high-quality, personalized care in the comfort of clients' own homes. Our team of compassionate caregivers and nurses work together to ensure our clients receive the right type and amount of care.Salary and BenefitsWe offer a competitive hourly rate of...
-
Customer Service Representative
7 months ago
Richmond, Canada Priority Appliance Service Full time*Priority Appliance Service* is looking for a full-time *Customer Service Rep* to join us in our Richmond office from 8:00 AM to 4:00 PM, Monday through Friday. *What does a Customer Service Rep and Priority Appliance* *do?* At Priority Appliance Service our Customer Service Representatives provide exceptional customer service to customers calling into our...
-
Customer Care Representative
7 months ago
Richmond, Canada Össur Full time**About Ossur**: **The power to provide patients a life without limitations starts here **Össur is in the business of improving people’s mobility. A leading global company in non-invasive orthopedics, we deliver advanced and innovative technologies within the fields of prosthetics, braces, supports and compression therapy. **Experience and dedication...
-
Sales Associate/cashier
6 months ago
Richmond, Canada Oomomo Store (Richmond) Full timeOomomo is a national Japanese variety lifestyle brand. To cope with our business development, we are looking for an enthusiastic, organized and self-motivated individual who can work in a fast-paced environment to join our amazing team! - **Sales Associate/Cashier - Richmond**_ **Responsibilities**: - Provide customer service to customers - Stock up...