Customer Service Representative

3 weeks ago

Richmond, Canada Wescan Calibration - Richmond Full time

**Customer Service Representative**

**Responsibilities**
- Schedule incoming and onsite projects for customers
- Provide customers with quotations on large and small projects
- Maintain customer records
- Interface with technical and logistics staff, serving as the client advocate
- Process client payments and review and process purchase orders
- Assist customers with placing orders for calibration services, ensuring all necessary details are accurately captured
- Collaborate with internal teams (e.g., calibration technicians, sales, procurement) to gather necessary information for quotations
- Develop and maintain strong relationships with customers by providing consistent, high-quality service
- Maintain accurate records of customer interactions, inquiries, quotations, and orders, and update customer information and order status in the company's software system

**Skills**
- Excellent communication skills
- Well organized and attentive to details
- Strong interpersonal skills and ability to work in a fast-paced environment with changing priorities
- Problem-solving skills, ability to find the best solution to a given situation
- Address customer concerns, complaints, and questions in a courteous and professional manner
- Provide information about calibration processes, standards, and timelines

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.

Pay: From $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (preferred)

Work Location: In person

Expected start date: 2022-02-01

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