Customer Service Representative

3 months ago

Richmond, Canada Patterson Dentaire Dental Canada Inc. Full time

Patterson Dental Canada Inc. is the trusted partner of the dental industry in goods, equipment, services and technology. Our company has more than 500 employees across the Canadian territory. Our Vancouver branch is located along the Fraser River in Richmond, BC with easy access to transportation and the vast amenities of Queensborough landing.

**Job summary**:
As a Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our internal and external customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls.

**Major Duties**:

- Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
- Identify customer requirements and expectations in order to recommend specific products and/or solutions.
- Upgrades telephone orders.
- Introduces and promotes new products during calls.
- Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
- Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
- Maintain a current knowledge of company products, policies and procedures
- Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
- Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
- The Customer Service Representative may perform other duties as assigned.

**Job qualifications**:

- High school diploma or any other relevant experience.
- Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
- Excellent verbal and written communication skills in English.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Mastering the Microsoft Office Suite.
- Knowledge of the dental industry is an asset.
- Knowledge of SAP is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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