Application Support Team Leader

6 months ago


Montréal, Canada Boutique La Vie En Rose Full time

Join a diverse and talented team

For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We’re a proudly local company with more than 3,500 employees and more than 275 stores across Canada and in 17 countries around the globe (100 stores).

Exclusive job perks
- 50% discount on all products;
- Flexible hours;
- Hybrid work from home schedule (head office);
- Opportunities for advancement within the company;
- Being part of a family-owned business committed to the community;
- Performance bonuses (in-store sales or management position);
- Recognition program for years of service;
- Innovation program to encourage idea sharing;
- Referral bonus ;
- Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends).

**For full-time employees**:

- Group insurance plan;
- Three (3) to five (5) paid personal days (depending on the position);
- Minimum of 2% employer contribution to your RRSP.

PURPOSE OF THE ROLE
- Responsible for establishing and monitoring the priorities of his/her team so that integrations are proactively followed and incidents are dealt with in a timely manner;
- Act as a business partner with the company's various business lines and have a global vision of organizational issues;
- Analyze the documentation of recurring incidents by your team and solve problems at the source in order to reduce the number of incidents;
- Implement various IT processes and ensure that they are well understood and respected;
- Work closely with other teams in the Technology and Systems Department;
- Act as the lead to ensure that documentation and system integration are up-to-date;
- Be able to perform the same tasks as your team members and provide support as needed;
- Establish good business relationships with partners and suppliers to maximize their contribution to our company;
- Provide support outside of working hours and on a rotating basis with other team members;
- Participate in the establishment of budgets and ensure that they are respected.

**REQUIREMENTS**:

- University studies in computer science;
- Functional bilingualism, spoken and written, English and French;
- Excellent ability to coordinate internal and external resources;
- Analytical and problem-solving skills;
- Ability to understand complex business processes;
- Basic understanding of programming languages, including SQL,.NET and web development languages (PHP, Java, JavaScript);
- Leadership and customer service orientation;
- Good priority management, attention to detail and ability to work under pressure;
- Communication skills and ability to adapt to both business and technical language.



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