Systems Administrator

5 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 1 year**

The University of Waterloo Library is the campus's partner in learning, research and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs, bringing together the knowledge, expertise and resources needed by our diverse campus community. The University was built for change and the Library exemplifies Waterloo’s agility as we continuously transform our approaches to creating, discovering, using, sharing and preserving information. With a commitment to open and equitable access to information, we equip researchers and students with the critical research skills to improve our world as active citizens, creative problem solvers and agile leaders. All of our work is done with a strong commitment to equity, diversity, inclusion and accessibility.

**Responsibilities**:
Server Administration
- Deploy, monitor and maintain both physical and virtual Windows and Linux servers
- Monitor and maintain server hardware including storage and networking appliances
- Improve, monitor and maintain server performance and uptime
- Monitor and maintain server patching levels through centralized systems
- Monitor and maintain server backups and monitoring systems
- Monitor and maintain business continuity (disaster recovery) infrastructure
- Advise the Manager, Library IT on industry best practices and mentor Client Support Specialists in their implementation
- Other server administration duties as they arise
- Provide problem solving and expert consultation services to enable Library departments and groups to match staff needs with available and appropriate technology
- Design and deploy centralized services supporting both staff and public environments
- Design and deploy staff intranet sites and define best practices for their management
- Maintain central systems related to desktop provisioning

Virtual Desktop Infrastructure
- Configure and automate Windows desktop images for staff and public workstations
- Manage Group Policy Objects (GPO’s), start-up scripts, logging, licensing, etc.
- Performance tuning & troubleshooting
- Lead, train, and mentor Client Support Specialists & co-op student in the operation of virtual desktop infrastructure

As a member of the Library IT team:

- Work collaboratively with library staff to understand the technology needs and processes of library staff and users
- Supports and advances the Library’s strategic directions to further the library’s contribution to the University’s strategic priorities
- Evaluate, select and participate in technology deployments
- Work collaboratively with the Sr. Systems Administrator and the Digital Initiatives (DI) team to ensure the reliable and effective operation of the Library’s technical infrastructure
- Participate as a member of a support team to ensure essential system functionality during times of vacation or illness
- Participate in and provide guidance to others in various projects and committees
- Participate in planning sessions in assigned service areas
- Serve as a resource to the Manager, Library IT and Director, ITFS

Qualifications:

- University degree or college diploma, or equivalent experience
- Minimum of 5 years expert level desktop administration - managing large quantities of desktops in an enterprise environment using centralized management tools
- Experience with server configuration systems (such as SCCM and inTune)
- Expert level Windows desktop administration
- Intermediate to expert level Windows server administration including general maintenance and support with some system configuration understanding
- Intermediate to expert level Active Directory administration
- Intermediate level VMware administration
- Basic to intermediate level Linux server administration
- Basic to intermediate level networking & security
- Excellent communication and interpersonal skills, both oral and written
- A demonstrated commitment to high quality service
- Ability to work effectively and efficiently without direct supervision
- Demonstrated ability to independently, as well as collaboratively, plan, coordinate, and implement effective information technology projects, including managing multiple and simultaneous projects
- Asset to have competence in:

- Windows PowerShell and batch scripting
- Veeam
- Management of Thin client end-points
- VMware vSphere
- VMware Horizon View

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

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