Bilingual Network and Systems Administrator

6 months ago

Waterloo, Canada Orbit Full time

**Company Description** Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

**Job Description** What You’ll Do**:
The Network and Systems Administrator is responsible for the efficient and ongoing operation, security and management of Orbit’s technology landscape, including, but not limited to, hybrid cloud, server, storage services, network, telephony and desktop. This includes researching, defining, planning, developing, installing, configuring, maintaining, supporting, optimization of services and overall service management. The Network and Systems Administrator troubleshoots all technology issues including security. Analysis of performance and capacity planning is also required.

Reporting to the Information Technology Services Manager, you’ll be responsible for:

- Defining, designing, implementing, testing and maintaining high quality services for cloud (Azure/M365), virtualization, server, SANs, VMware, mobility, firewalls, telephony, desktop, network switches and routers and other technology to provide a highly available, reliable and safe enterprise computing environment, using industry best practices.
- Establishing performance and quality standards; monitoring the enterprise technology services (internal and external) for optimal quality, performance, service level agreements, as well as efficiencies and maintaining a high level of system availability. Developing strategies to assess, implementing and testing improvements including patch updates.
- Overseeing fluid and dependable operations and system back up for all technology services, including disaster recovery and related technologies, and maintaining up to date documentation.
- Ensuring documentation and knowledge bases are kept up to date through methods of continuous improvement as an effective tool for design, support and troubleshooting.
- Assisting and providing support for enterprise systems to meet Orbit's business, security and service level requirements on an ongoing basis.
- Conducting research into leading edge solutions, monitoring technology and industry trends and taking the lead in evaluating new services and techniques.
- Performing or assisting with hardware/software installations and upgrades including home offices and relocations as required to support business needs.
- Collaborating with and taking direction from the broader OTIP Group of Companies department and leadership.

**Qualifications** Let’s Talk About You**:

- 2 to 5 years' experience in the administration and support of enterprise infrastructure, with server and storage systems experience with a Microsoft focus.
- Working knowledge of VMWare.
- Experience with cloud services (Azure or AWS based) and SaaS, PaaS and IaaS offerings.
- Desired certifications or equivalent work experience: MS Azure related, ITIL foundations.
- Experience with platforms including Windows, SQL Server and other server system products.
- Experience with Windows Server infrastructure, including DNS, DHCP, IIS, Active Directory and Exchange and all related services and functions including TCP/IP.
- Experience with Azure Entra ID and Exchange online in a hybrid environment.
- Experience with managing telephony services, including PBX, SIP, PRI, VOIP, ACD, UCaaS, CCaaS, unified messaging technologies.
- Experience with ITIL implementations; specifically with Service Catalogue.
- Ability to work simultaneously on a large number of initiatives and tasks in a highly dynamic and evolving environment.
- Excellent written and oral communication skills.
- Superior time management and organizational skills to manage competing priorities, including project management skills.
- Ability to communicate in French and English.

**Additional Information** Some of the Perks We Offer**:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth o

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