Senior Network

1 month ago

Waterloo, Canada Ontario Teachers Insurance Plan Full time

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Manager, Information Technology Services, you’ll be responsible for the efficient and ongoing operation, security and management of OTIP’s technology landscape, including, but not limited to, hybrid cloud, server, storage services, network, telephony and desktop. This includes researching, defining, planning, developing, installing, configuring, maintaining, supporting, optimization of services and overall service management. The Senior Network and Systems Administrator troubleshoots all technology issues including security. Analysis of performance and capacity planning is also required.

The core parts of your role will be to:

  1. Define, design, implement, test and maintain high quality service for cloud (Azure/M365), virtualization, server, SANs, VMware, mobility, firewalls, telephony, desktop, network switches and routers and other technology to provide a highly available, reliable and safe enterprise computing environment, using industry best practices.
  2. Establish performance and quality standards; monitor the enterprise technology services (internal and external) for optimal quality, performance, service level agreements, as well as, efficiencies and maintain a high level of system availability. Develop strategies to assess, implement and test improvements including patch updates. Execute on strategies.
  3. Oversee fluid and dependable operations and system back up for all technology services, including disaster recovery and related, and maintaining up to date documentation.
  4. In a consulting manner, conduct investigation, troubleshooting and analyzing, and present recommendations related to all enterprise technology services, with technology experts (internal and external) and business partners, including cost analysis, requesting and assessing quotes, and procurement of services and equipment. Take technical ownership for initiatives.
  5. Ensure documentation and knowledge bases are kept up to date through methods of continuous improvement as an effective tool for design, support and troubleshooting.
  6. Provide guidance to the organization in the implementation, support and design of the enterprise systems to meet OTIP’s business, security and service level requirements on an ongoing basis.
  7. Recommend work schedules and procedures, oversee operation and production schedules, and coordinate activities with other work units or departments.
  8. Work with vendors to determine best procedures for problem resolution and manage vendor relationships throughout the lifecycle of technology or service.
  9. Conduct research into leading edge solutions, monitor technology and industry trends and take the lead in evaluating new services and techniques.
  10. Perform or assist with hardware/software installations and upgrades including home offices and relocations as required to support business needs.
  11. Perform other duties within competence as assigned.
Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

  1. University degree or college diploma in computer science or related subject.
  2. Five to seven years’ experience in the administration and support of enterprise infrastructure, with server and storage systems experience with a Microsoft focus, including VMWare.
  3. Experience with cloud services (Azure or AWS based) and SaaS and IaaS offerings.
  4. Desired certifications: MS Azure related, MCSE designation; ITIL foundations; VMWare or equivalent work experience.
  5. In depth knowledge of Internet Information Services in a high availability environment.
  6. Experience with platforms including Windows, SQL Server and other server system products.
  7. An expert level of experience with Windows Server infrastructure, including DNS, DHCP, IIS, Active Directory and Exchange and all related services and functions including TCP/IP, Windows clustering, DNS and DHCP. Experience with Azure AD in a hybrid environment considered an asset.
  8. Recent extensive experience with server, storage, networking hardware troubleshooting and administration.
  9. Experience with managing telephony services, including PBX, SIP, PRI, VOIP, ACD, UCaaS, CCaaS, unified messaging technologies. Experience with EngHouse UCB considered an asset.
  10. Experience with ITIL implementations; specifically with Service Catalogue.
  11. Ability to work simultaneously on a large number of initiatives and tasks in a highly dynamic and evolving environment.
  12. Excellent written and oral communication skills.
  13. Superior time management and organizational skills to manage competing priorities, including project management skills.
  14. The ability to communicate in French is considered an asset.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

  • Rewarding salary and bonuses that truly value your dedication
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
  • Defined benefit pension plan for a financially confident retirement
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development
  • Flexible work-from-home and hybrid options
  • Unlock your potential with opportunities for advancement

Let’s work together If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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