Customer Engagement Specialist- Immunology

4 weeks ago


Montréal, Canada Novartis Full time

Psoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately this has a broad impact on patients that extends beyond the cosmetic or physical aspects. It can negatively affect a person’s quality of life due to physical pain and discomfort. At Novartis, we are committed to help those patients regain their life back. Do you want to be part of this amazing journey and help those patients?
- JOB PURPOSE:
- Experienced sales professionals responsible (directly or indirectly) for achieving sales targets and promoting the products to medical practitioners and allied health care professionals
- Brings specialist knowledge in the required therapeutic area. The territory includes Quebec West

Your responsibilities:

- Develop business plans and implement related activities like customer events, sales &
- marketing campaigns, sales presentations necessary to achieve agreed objectives
- Accountable for achieving agreed sales, productivity and performance targets within agreed budgets and timescales
- Provide Key account/hospital network support, market access support, including referral networks
- Have a deep understanding in the respective specialist area and priority products.
- Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors
- Achieve agreed contact, coverage and frequency targets through various communication channels
- Ensure customer satisfaction and best in class customer relationship
- Ensure the accurate and timely completion of all reports
- Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives.
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve._

**Minimum requirements**
- 5- 7 years of experience in sales
- Excellent interpersonal, organizational communication and presentation skills with a track record of working in a highly competitive environment
- Ability of successfully working in a matrix environment
- Knowledge of the healthcare system
- Sharp business acumen for dealing with and addressing issues & opportunities
- Experience in biologics, an asset

You’ll receive:

Why consider Novartis?
766 million. That’s how many lives our products touched in 2021. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Imagine what you could do at Novartis
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

**Division**
- PHARMA

**Business Unit**
- LACAN PHARMA

**Country**
- Canada

**Work Location**
- Montreal

**Company/Legal Entity**
- Novartis Pharma Canada

**Functional Area**
- Sales

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- No



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