Customer Care Representative

2 months ago

Saskatoon, Canada Sandbox Mutual Insurance Full time

As a property and casualty insurance specialist for more than 100 years, Sandbox Mutual Insurance Company seeks opportunities to be the preferred insurance carrier. At Sandbox, we not only celebrate people, but we are driven by a relentless need to build personal connections resulting in exceptional customer experiences. Join a team that strives to become a beacon of hope in times where people need us the most.

**As a Customer Care Representative, YOU Will Be Responsible For**:

- Maintain accurate and detailed records of each customer interactions, transactions, and resolutions in the company's Customer Relationship Management (CRM) system.
- Ensure all interactions are completed within established standards of delivery and service level to facilitate the achievement of member satisfaction, productivity, and efficiency in a fast-paced environment.
- Assist with training and guiding new team members.
- Process payments from brokers and policy holders.
- Perform other related duties as assigned.

**What We Need From YOU**
- Completion of Grade 12 education.
- One year underwriting, claims or accounting experience; or one year customer service, call centre, conflict resolution, customer sales, or customer support role, preferably within the insurance industry or other direct related experience or training.
- Proven ability to communicate effectively, verbally and in writing. Share information, listen actively, and respond empathetically to customer inquiries and concerns and to perform detailed work accurately.
- Ability to lead, motivate, and train other employees.
- Ability to establish and maintain respectful, effective working relationships with others internally and externally.
- Act as a role model who supports a delightfully simple insurance experience and a positive organization culture.

**WHY SANDBOX MUTUAL INSURANCE?**

Come grow your career with a company committed to putting people first. At Sandbox, we take pride in caring for our employees as it is the collaborative efforts of our entire team which will allow us to continue to remain successful today and into the future.

This unionized position offers an annual salary range of $47,934 - 62,733, a comprehensive benefits package, a fun and inclusive work environment, professional development opportunities and the potential for further advancement within the company.

**HOW TO APPLY**

Pay: $47,934.00-$62,733.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Work Location: In person

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