Customer Service Representative

4 months ago

Saskatoon, Canada Schaan Healthcare Products Full time

We are looking growing and looking for a Customer Service all star Someone who loves people and wants to provide solutions to help them even more Achieve your goals by helping us achieve ours, join Schaan Healthcare Products as a _**Customer Service Representative**_

**Position Summary**: The **Customer Service Representative** is accountable to the Sales and Business Development Director and the Customer Service Co-Ordinator. You will be part of an established customer service team and will be required to interact with customers by answering product and service questions; suggesting information about other products and services: process orders; prepare correspondences and fulfill customer needs to ensure customer satisfaction.

**The Role**:

- Accurate order entry
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Flexibility to cross train into and backfill various positions throughout the office.

**Your Skill Set**:

- You are highly organized with a keen attention to detail.
- You love to multi-task and learn new things.
- You love to help people.
- You take direction and show initiative.
- You enjoy communicating with people and written and verbal communication comes naturally.
- Your positive attitude is contagious.
- You are flexible, able to adapt to whatever each new day brings.
- You are a team player.

**Qualifications**:

- Training or experience with medical devices like compression garments, incontinence products and mobility aids are considered an asset.
- Previous customer service experience is required.
- Proficiency in Microsoft Office.
- Demonstrated strong organizational skills.
- Team player with a professional, positive, and energetic attitude.
- Ability to manage multiple projects and execute on key deliverables.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Saskatoon, SK (preferred)

Work Location: In person

Application deadline: 2024-10-09

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