Customer Service Representative
5 months ago
Luxuria Auto is the leader in providing trusted auto collision repairs. In partnership with SGI, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to quality craftmanship, exemplary customer service and innovative technology are the driving forces behind our exceptional operations.
**Job Summary**
**Job Duties & Responsibilities**
- Ensure excellence in delivering the customer experience per CRE best practices and measured by LEI results.
- Communicate repair process expectations to clients.
- Provide service by explaining the advantages of various service offerings and cross-selling programs.
- Sell CRE Services, aiming to build strong and lasting client relationships.
- Create, schedule, and follow up on appointments.
- Prepare Intake and Delivery paperwork.
- Manage front office operations to support sales function efficiency.
- Collaborate with production and sales managers to ensure timely vehicle delivery.
- Provide regular reporting to production and sales managers on key performance metrics.
- Set convenient appointments based on shop availability.
- Inspect repairs, complete paperwork, and meet with customers during vehicle pickup to ensure satisfaction.
- Handle payments for deductibles, customer pay work, etc.
- Maintain complete knowledge and compliance with company and departmental policies, procedures, and standards.
- Cultivate positive working relationships with team members and management.
- Maintain a clean and orderly work area to comply with health and safety procedures.
- Perform other related tasks as required.
**Skills & Qualifications**
- High school diploma or GED.
- Strong customer service and troubleshooting skills.
- Previous experience as a customer service representative, preferably in a body shop.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Highly flexible with solid interpersonal skills for effective collaboration in a diverse working environment.
- Effective verbal and written communication skills.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Professional appearance and manners.
- Strong work ethic, quality-oriented, and a positive team attitude.
- ________________________________________
- Luxuria is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions._
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
**Please Note: All applicants must be legally entitled to live and work in Canada.**
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
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