Customer Care Manager

4 months ago

Saskatoon, Canada Russell Hendrix Foodservice Equipment Full time

Russell Hendrix is looking for a **Customer Care Manager **to lead our Customer Service team. You’ll plan, direct and evaluate the operations of the Customer Care Team and National Accounts, including support across various sales activities, while providing leadership for customer care team through effective communications, coaching, training, and development. This is an ideal position for a leader with strong team-building skills, experienced in managing a remote team to drive success by providing the highest level of service possible to our customers.

**What We Do**:
At Russell Hendrix Foodservice Equipment, we empower customers to succeed by providing high-quality foodservice solutions across Canada. For over 80 years, we’ve been a trusted partner to restaurants, hotels, and institutions across Canada. We serve our clients with industry-leading design, product solutions, distribution, and execution.

**Working For Us**:
We’re a team of dedicated professionals who take pride in our work and value respect, integrity, and accountability. Our culture is one of customer focus, where we win as one team, invest in success, and care. We’re committed to providing our employees with the support and resources they need to reach their full potential.

As a member of our team, you’ll have the opportunity to work with some of the best and brightest people in the industry, and to make a real impact on the success of our customers. We offer competitive compensation packages, comprehensive benefits, ongoing training and development opportunities, as well as opportunities for growth and advancement within the company.

**What You’ll Do**:

- Plan, direct and evaluate the operations of the Customer Care Team, National Accounts Activity, including but not limited to Strategic Account Support, Multi-Unit Support, TSR Support and MSL Support.
- Measure the activities of customer care representatives including KPI’s, promotional activity, and key metrics and provide updates on company calls and business reviews as required.
- Provide leadership for customer care team through effective communications, coaching, training, and development.
- Manage and maintain technological solutions utilized by Customer Care team to leverage efficiencies, consistent customer experience, reduce overall cost, improve processes and limit opportunity for error.
- Deliver a high-quality customer experience.
- Maintain a high degree of communication to ensure the Customer Care team is made aware of changes impacting our processes, customers.
- Consult on organization changes to provide feedback and contribute to overall planning to ensure mínimal disruption.
- Consult and participate on new business proposals, RFPs, onboarding of accounts and account retention efforts.
- Lead, coach and motivate team to achieve pre-established goals.
- Manage training and development of team members for future elevated RH opportunities, fostering a culture of continuous learning.
- Model and champion Russell Hendrix Core Values.
- Resolve customer concerns and complaints in a courteous, professional manner.
- Perform regular 1 on 1’s for Customer Care Leads as well as the Territory Sales Support team members and contribute to performance reviews for direct and indirect reports.
- Manage vacation and time off requests for the entire customer care team.
- Lead bi-weekly huddles, presenting organizational, policy, and process updates.
- Collaborate with distribution sales team to plan and execute overall initiatives and strategic changes.
- Lead process improvement, cost saving initiatives and utilization of technological solutions while preserving a high quality customer experience.
- Determine staffing requirements and hire or oversee hiring of staff.
- Support the development of the Annual Operating Plan including forecasting staff planning to align resource requirements with Corporate goals and strategies.
- Ensure that all personnel comply with internal policy and procedures and ethical standards.
- Ensure compliance with company standards for cost control.
- Monitor site safety and ensure that the requirements of the Occupational Health and Safety Act are enforced.
- Support the onboarding of all sales roles with Traverse and Web store training.
- Adhere to all company policies and procedures.
- Support the onboarding of all sales roles with Traverse and Web store training.
- Perform other duties as assigned.

**Desired Skills and Experience**:

- You have a post-Secondary diploma or degree in a related field.
- You have 3-5 years of experience as a sales or marketing representative (or a related occupation).
- You have experience working in a similar environment (customer service centre, web and call based).
- You have 3-5 years of experience in team management, with a strong working knowledge of motivation, training, appraisal and general supervisory skills.
- You are a natural leader with strong team building skills to effectively supervise a

  • Customer Service Representative

    2 days ago

    Saskatoon, Canada Luno Customer Acquisitions Inc. Full time

    **Customer service and support roles - immediate openings! We are located in Saskatoon - we just expanded to Canada and took on additional client!** **REQUIREMENTS**: - **No experience required**. We are ready to train! - Must have a high school diploma or equivalent. - Be authorized to work in Canada. - Background check required. - Grit and Motivation -...

  • Sales and Customer Care Manager

    7 days ago

    Saskatoon, Canada Canlan Sports Full time

    Canlan Sports is the largest private sector operator and developer of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class complexes. We understand our customers’ need for service...

  • Sales & Customer Care Manager

    7 months ago

    Saskatoon, Canada Canlan Sports Full time

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to...

  • Senior Care Provider Wanted in Saskatoon

    4 weeks ago

    Saskatoon, Saskatchewan, Canada Care Full time

    Care is seeking a reliable and experienced senior care provider to work with our clients in Saskatoon. This is a live-in care position that requires a high level of responsibility and dedication. We offer a competitive salary, detailed below.Salary: $45,000 - $55,000 per year, depending on experience.Job Description: The ideal candidate will have a few years...

  • Customer Care Representative

    4 months ago

    Saskatoon, Canada Sandbox Mutual Insurance Full time

    As a property and casualty insurance specialist for more than 100 years, Sandbox Mutual Insurance Company seeks opportunities to be the preferred insurance carrier. At Sandbox, we not only celebrate people, but we are driven by a relentless need to build personal connections resulting in exceptional customer experiences. Join a team that strives to become a...

  • Customer Care Representative

    4 months ago

    Saskatoon, Canada Titan Electrical Group Full time

    At **The Titan Group**, we’re more than just a lighting & electrical manufacturer agency—we’re a team that thrives on innovation, collaboration, and excellence. Founded in 2008 in Saskatoon, we’ve built our reputation on delivering top-tier, innovative lighting solutions and unparalleled product support. We pride ourselves on creating a seamless...

  • Customer Care Support Specialist

    7 months ago

    Saskatoon, Canada Crestline Coach LTD. Full time

    Headquartered in Saskatoon, Crestline is part of an industry-leading group of companies; Demers Ambulances, Braun Industries and Medix Specialty Vehicles.Together, we strive to be the **partner of choice**, dedicated to **safety** and **innovation**, delivering an **exceptional customer experience** through **empowered employees**. If you're ready for a new...

  • Lanw and Snow Care Supervisor

    3 months ago

    Saskatoon, Canada Reliable Lawn Care Ltd Full time

    **Company Details** Reliable Lawn Care is a company that specializes in lawn and snow care for residential and commercial properties. We offer weed control and fertilization services, irrigation installation and maintenance, mowing, and edging, and many more services and have become a leader in the Saskatoon area for our industry. We continually strive to...

  • Care Aide Specialist

    1 month ago

    Saskatoon, Saskatchewan, Canada Sanctum Care Group Full time

    About the RoleWe are seeking a compassionate and skilled Care Aide to join our team at Sanctum Care Group.The successful candidate will provide high-quality care and support to residents with or at risk for HIV/AIDS, who may also be affected by mental illness, addictions, poverty, homelessness, or other psycho-social factors.This is an excellent opportunity...

  • Care and Housing Co-ordinator

    6 months ago

    Saskatoon, Canada Sanctum Care Group Full time

    Sanctum is a non-for-profit organization that is operates a HIV Transitional Care Home and Hospice. Sanctum’s vision is to provide a community for individuals requiring supportive care to attain their optimum level of health, while maximizing their control and dignity. We are looking for a Full time Care & Housing Coordinator to work with our organization...

  • Lawn Care Technician

    7 months ago

    Saskatoon, Canada Custom Lawn Care Full time

    Founded in 1986, Custom Lawn Care is a locally owned and operated landscape company offering comprehensive services. We cater to both residential and commercial clients in Saskatoon and its surrounding areas. Our commitment is to cultivate not just lawns but vibrant, beautiful landscapes. Through our fertilization and care programs, we ensure your lawn stays...

  • Continuing Care Assistant

    4 months ago

    Saskatoon, Canada Sanctum Care Group Full time

    CCA/Home Support Worker Sanctum is a non-profit organization that provides transition, respite, and palliative care to HIV positive individuals. The home support worker will provide care and support to residents with or at high risk for HIV/AIDS, who may also be affected by mental illness, addictions, poverty, homeless or other psycho-social factors. The...

  • Casual Continuing Care Assistant- Nights and

    7 months ago

    Saskatoon, Canada Sanctum Care Group Full time

    Main Activities There are two homes - one which provides transition, respite and palliative care. The other which provides a program to at risk moms who are prenatal and postnatal preparing them for transitioning to a new home with their infants. - Provide supportive care to people living with or at high risk for HIV/AIDS who may also be affected by mental...

  • Manager, Customer Experience

    6 months ago

    Saskatoon, Canada Sandbox Mutual Insurance Full time

    **As Manager, Customer Experience (CX), YOU Will Be Responsible For** - Lead the development and implementation of customer experience (CX) strategies and initiatives to improve customer interaction across multiple touchpoints and channels. - Provides direction and oversight to direct reports, ensuring accountability to key timelines and outputs, and that...

  • Care Aide

    1 month ago

    Saskatoon, Canada Sanctum Care Group Full time

    CCA/Home Support WorkerSanctum is a non-profit organization that provides transition, respite, and palliative care to HIV positive individuals.The home support worker will provide care and support to residents with or at high risk for HIV/AIDS, who may also be affected by mental illness, addictions, poverty, homelessness or other psycho-social factors. The...

  • Continuing Care Assistant

    4 weeks ago

    Saskatoon, Canada Sanctum Care Group Full time

    Sanctum 1.5 is a transitional care home for pregnant women who are HIV positive, at high risk of contracting HIV or in active substance use. We offer a supportive home for women and facilitate mother-infant bonding and reduce child apprehensions at birth. The home support worker provides care and support to clients with or at high risk for HIV. Clients may...

  • Community Care Partner

    3 months ago

    Saskatoon, Canada Eden Care Communities Full time

    At Eden Care Communities our goal is to offer opportunities for individuals of all ages and abilities to live their best life - a life worth living, and filled with meaning, purpose, and choice. We are currently looking for Direct Support Workers to join our team in Saskatoon where we operate group homes providing holistic support to adults with intellectual...

  • Full Time Night Continuing Care Assistant

    7 months ago

    Saskatoon, Canada Sanctum Care Group Full time

    Main Activities There are two homes staff operate out of - one which provides transition, respite and palliative care. The other which provides a program to at risk moms who are prenatal and postnatal preparing them for transitioning to a new home with their infants. - Provide supportive care to people living with or at high risk for HIV/AIDS who may also...

  • Program Manager

    2 months ago

    Saskatoon, Canada Sanctum Care Group Full time

    The Inpatient Program Manager provides administrative and clinical oversight of SCG Inpatient Programs. The inpatient manager assists the Operations Director and Program Director in development, organization, implementation, and evaluation of Sanctum Care Group operations in accordance with best practice and Sanctum Care Group policy and procedures. This...

  • Inpatient Manager

    4 months ago

    Saskatoon, Canada Sanctum Care Group Full time

    The Inpatient Manager provides administrative and clinical oversight of SCG Inpatient Programs. The inpatient manager assists the Operations Director and Program Director in development, organization, implementation, and evaluation of Sanctum Care Group operations in accordance with best practice and Sanctum Care Group policy and procedures. This includes...