Customer Service Representative

7 months ago

Saskatoon, Canada Catalys Lubricants-Nemco Full time

**Who are we?**

We are a family business that was founded in 1945. The current shareholders of the third generation of the Crevier family adopt a philosophy of proximity and reliability that we are fortunate to feel daily at work. Our growth ambition is reflected in our national acquisitions and strategic development. We invite you to visit the catalyslubricants.ca website for more information.

**Why choose Catalys Lubricants?**

We are convinced that what makes us strong is the sum of the individual talents that shape our team. That's why we care about the success and fulfillment of our employees. We contribute to this by offering them a wide variety of projects, development opportunities through personalized training and opportunities for internal promotion. If you like to work in the heat of the moment in a work-oriented environment, with a dynamic, collaborative work environment, and if you are looking to grow professionally through a wide range of new challenges, let's go on the road together

**REPORTING RELATIONSHIP**:
The Customer Service Representative reports directly to the Business Development Manager

**JOB SUMMARY**:
The Customer Service Representative is responsible and plays a key role in the sales process as frontline contact. Fielding and initiating calls to customers, processing sales orders, focusing on opportunities and customer support requests. Liaising with appropriate staff members and different departments to ensure customer satisfaction.

**MAIN ACTIVITIES**:

- Entry of orders into the customer order system.
- Confirmation of customer orders
- Follow-up of orders currently in progress.
- Effective account file management, opening, classifying and invoicing using prescribed process.
- Manage documentation regarding shipping and delivery of products according to established procedures.
- Provide support to current and potential customers by recommending the line of products and services available.
- Generate/complete external courier BOLs for orders
- Coordinate required activities with other internal groups.
- Any other related activities may be added to the job description if needed.

**REQUIRED COMPETENCIES**
- Technical skills:_
- Familiar with positive customer service practices
- Familiar with computer software: MS Office (Word, Excel, Outlook)
- Open to new technologies
- High attention to detail and Quality Output
- Relational skills:_
- Able to work effectively in a focused team environment
- Good communication skills both written and verbal
- Good customer service and interpersonal skills
- Ability to work under pressure
- Organized and independent worker
- Ability to remain sensitive to the customers’ needs
- Flexible and attentive to the customers’ requests

**REQUIRED QUALIFICATIONS**
- Education:_ Vocational education in administration or marketing
- Experience:_ 3-5 years’ experience in Customer Service Environment
- Language:_ Fluent in English, spoken and written

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Employee assistance program
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Saskatoon, SK S7K 8G1

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