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Customer Service Representative

8 months ago

Saskatoon, Canada Massload Full time

**Customer Service Representative **- **_Come Grow With Us_**

**Position Summary**:
Do you want to be part of an exciting and rapidly growing company in the national and international markets' We're looking for the right individual to join our team as a Customer Service Representative. In this role, you will play a vital part in our close-knit, high-performing sales team, driving sales growth through exceptional customer service and creative product solutions tailored to our clients' needs.

As a Customer Service Representative at Massload Technologies, you will have the opportunity to engage with existing clients, follow up on leads, and close sales deals. You'll receive on-the-job training and the support of our experienced sales, engineering, and product specialist teams, contributing to the overall success of our company.

**Responsibilities**:

- **Engage Actively with Existing Customers**: Proactively connect with current customers to comprehensively understand their needs and offer suitable product solutions.
- **Efficiently Deliver Sales Documentation**: Prepare and timely deliver sales quotations, proposals, and contracts to customers.
- **Provide Accurate and Timely Information**: Furnish customers with precise and timely details about product specifications, pricing, and product availability.
- **Cultivate Strong and Enduring Customer Relationships**: Nurture and maintain robust, long-lasting customer relationships through excellent communication and diligent follow-up.
- **Collaborate with Support and Technical Teams**: Work closely with customer support and technical teams to address customer inquiries and resolve issues promptly.
- **Leverage CRM Software**: Utilize CRM software to systematically track and manage customer interactions, sales activities, and the progress of the sales pipeline.

**Qualifications**:

- **Proven Sales Expertise**: Demonstrate a track record of at least 2 years in successful sales within a technical or industrial product environment.
- **Communication and Relationship-Building Skills**: Possess outstanding communication and negotiation skills, allowing you to establish strong rapport and trust with customers.
- **Self-Motivation and Team Collaboration**: Show self-motivation, goal-oriented focus, and the ability to work both independently and within a team setting.
- **Aptitude for Technology**: An ability to learn the technical aspects of our products and how they work - don’t work, on the job training is provided
- **Software Proficiency**: Display proficiency in using CRM software and the Microsoft Office Suite, including Word, Excel, and PowerPoint.
- **Effective Time Management**: Exhibit the capability to multitask, prioritize, and efficiently manage your time.
- **Driver's License and Clean Record**: Maintain a valid driver's license and ensure a clean driving record.
- **Fluent English Communication**: Demonstrate excellent verbal and written communication skills in English, either as a native speaker or bilingual proficiency.

**Benefits**:

- **Attractive Compensation**: We offer a competitive salary package.
- **Comprehensive Health Coverage**: We provide extended health care insurance, including medical, dental, prescription drugs, vision, and more, along with life insurance and accident and serious illness insurance, all fully covered by the employer.
- **Insurance for Peace of Mind**: Benefit from short-term and long-term disability insurance.
- **Engaging Work Environment**: Join our dynamic and collaborative workplace where you can thrive and grow.

**About us**

With over 40 years of experience, Massload Technologies is a well-established and respected manufacturer and exporter of cutting-edge electronic weighing products, serving customers across North America and around the world, as we consistently deliver high-quality solutions that meet the evolving needs of our customers.

At Massload, our bedrock is built on three core values: INTEGRITY, HONOR, and STEWARDSHIP. These principles are the compass guiding our interactions with both our dedicated employees and valued customers. We hold honesty, faithfulness, and professionalism as our cornerstones, ensuring that every interaction reflects our unwavering commitment to ethical business conduct and integrity. Communication is at the heart of our operations, where transparency, timeliness, and effectiveness are not just ideals but living practices. We are a team, working together to achieve our goals, fostering a positive and upbeat atmosphere where enthusiasm and positivity are embraced. Personal responsibility and accountability are championed, underlining our belief that each member of our team plays a pivotal role in our collective mission.

We believe in honoring the uniqueness of every individual who contributes to our company's success. At Massload Technologies, you are more than an employee; you are part of a community where your contributions are recognized and valued.

We invite you to