Administrative Assistant
5 months ago
Bioriginal is a global manufacturer and marketer of specialty ingredients that improve and enhance the health and well-being of humans and animals. The Bioriginal group of companies provides state-of-the-art solutions and the finest quality products for a range of industries globally. Bioriginal has offices in Canada, the United States, Europe and Japan, six manufacturing facilities on two continents, and eighteen global warehouses. We are a global leader in sustainable manufacturing, supplying top brands in the supplements, food, and pet nutrition markets.
**Responsibilities &**
**Expectations**:
- Order Management:
- Processes purchase orders
- Maintains accurate dates of sales orders
- Updates salesforce as required
- Handles all incoming customer calls in a timely, efficient and professional manner
- Provides sales support to assigned customer segments, including:
- Expands and grows revenue and margin for assigned house account(s) within assigned portfolios
- Collaborates closely with the sales team on sales opportunities
- Receives and works with appropriate stakeholders to resolve product or service complaints from customers and initiates Company NCR process where required
- Communicates with internal departments to ensure availability of products and delivery times.
- Contributes to the development and maintenance of department databases for sales, customer and product specifications
- Works closely with sales representatives and customers to maintain accurate customer sales forecasts and communicates changes to appropriate departments
- Increases education and awareness of Bioriginal products by pro-actively promoting the Company’s product portfolio
- Strives to meet personal and team goals and KPI’s as communicated by management
- Performs various account maintenance and management activities as required
- Other duties and tasks as required
**Desired Qualifications**:
- 2+ years’ experience in customer service is preferred, with experience in business-to-business customer service an asset
- Related post-secondary education is an asset
- Must possess strong customer service/focus skills
- Strong communication (both written and verbal) skills are required
- Strong problem solving skills are required, with the ability to respond directly to clients/customers on solutions
- Strong attention to detail is required
- Strong organizational and prioritization skills are required
- Must have experience with MS Office Suite, with strong excel skills be required
- Previous experience with Salesforce or other CRMs is preferred
What we can Offer:
- Competitive compensation package, including benefits, pension and incentive programs
- Excellent team based work environment
- Opportunities for growth and advancement within a growing, global company
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