CRM Administrator

2 weeks ago

Toronto, Canada DAC Canada Full time

**Leading digital performance marketing agency seeks a CRM Administrator**:
Do you have the **enthusiasm** to rise to each challenge, the **execution** to drive outrageous performance, the **curiosity** to continually expand your knowledge, and the **courage** to propose original solutions to perplexing problems? Then you may have just found the perfect opportunity at a performance marketing agency like no other.

Sound like your kind of thing? Let's get to the details

**What you get**
- The opportunity to shape the future—yours and ours—at one of the world's most significant performance marketing agencies with offices across the US, Canada, and Europe.
- A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
- Many perks and benefits, including flexible hours, retirement plans, medical benefits, hybrid working models, employee assistance, and days off to recharge.

**Responsibilities**:

- Customize standard entities and create custom entities to align with business requirements.
- Design and implement workflows to automate business processes within Dynamics 365.
- Create and customize dashboards and reports to provide valuable insights into CRM data.
- Utilize the sales module for effective lead management within Dynamics 365.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Develop and implement customizations, plugins, workflows, and integrations to address specific business needs.
- Ensure data accuracy, consistency, and completeness within the CRM system.
- Learn the current CRM system and all its integrations to effectively manage and optimize the platform.
- Stay updated on related tools and technologies such as Power Automate, Power BI, and Azure services to complement CRM administration.

**Requirements**:

- Minimum of 3 years of experience in CRM administration, with a focus on Microsoft Dynamics 365
In-depth understanding of Dynamics 365 CRM functionality.
- Proficiency in CRM development and customization within Dynamics 365.
- Familiarity with tools like Power Automate, Power BI, and Azure services.
- Ability to adapt to changing priorities, requirements, and technologies in a fast-paced environment.
- Strong collaboration skills to work effectively with cross-functional teams and stakeholders.
- Ability to translate business requirements into technical solutions effectively.

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