Product Owner-crm

2 weeks ago

Toronto, Canada Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC.

**You will help us by**:

- Understand business requirements and provide consultative guidance for process and system changes to deploy end to end solutions.
- Draft Jira Stories with Business Requirements for development work.
- Use your high-level perspective to define goals and create a vision for development projects.
- Create/maintain the list of backlog items to prioritize them based on the overall strategy and business objectives.
- Analyze current business processes or procedures, identify inefficiencies, and recommend system-based solutions and improvements, with Key Business Stakeholders.
- Be the primary liaison between Sales, Marketing, and Client Support teams and IT/development team, with a global mindset.
- Ensure business and IT transformation projects are aligned with business goals.
- Facilitate end to end testing and validation of new and existing functionality; ensuring the solutions deliver expected CRM outcomes and goals.
- Establish a shared vision across the Business Application teams by building consensus on priorities leading to enhancements in Lead to Cash.
- Leading the ideation, business justification and prioritization of new projects across CRM.
- Work and lead in an Agile environment.

**You will be a good fit if you have**:

- 1-3 years in CRM/Salesforce Product Ownership
- Bachelor's degree in business administration, Management
- Have a solid understanding of CRM practices such as Lead Management, CPQ, Quote to Cash
- experience driving process transformation/simplification across Salesforce.
- experience working with integrations teams and prioritizing across cross-functional needs
- experience in Enterprise SaaS industry at a global scale is a strong plus.
- ability to balance technical skills with business acumen, ability to lead through transformation and change management needs.
- ability to perform in a dynamic, fast-paced work environment.
- experience working in an agile development methodology.
- excellent communication and organization skills
- experience with process flow diagraming and tools such as Visio and Lucid Chart
- ability to meet with and present to various levels of the organization.

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