Current jobs related to CRM Functional Lead - Toronto - Aecon Group
-
CRM Functional Analyst
4 days ago
Toronto, Ontario, Canada Startech Full timeJob SummaryWe are seeking a highly skilled CRM Functional Analyst to join our Customer Insights & Analytics team at Startech. As a key member of our team, you will play a pivotal role in transforming our enterprise-wide information systems with Microsoft D365 CRM.Key ResponsibilitiesElicit and define business requirements as related to Enterprise Systems...
-
CRM Functional Analyst
4 days ago
Toronto, Ontario, Canada Startech Full timeJob SummaryWe are seeking a highly skilled CRM Functional Analyst to join our Customer Insights & Analytics team at Startech. As a key member of our team, you will play a pivotal role in transforming our enterprise-wide information systems with Microsoft D365 CRM.Key ResponsibilitiesElicit and define business requirements as related to Enterprise Systems...
-
Head of Marketing
3 months ago
Toronto, Canada Copper CRM Full timeCopper isn’t just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that teams love and adopt so businesses can focus on growing...
-
CRM Strategy Lead
2 weeks ago
Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global luxury hotel management company that prides itself on delivering exceptional guest experiences. Our company culture is built on the foundation of recognizing and welcoming individuals, treating everyone with respect and kindness, and creating lasting impressions that stay with our guests for a...
-
CRM Strategy Lead
2 weeks ago
Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global luxury hotel management company that prides itself on delivering exceptional guest experiences. Our company culture is built on the foundation of recognizing and welcoming individuals, treating everyone with respect and kindness, and creating lasting impressions that stay with our guests for a...
-
Strategic CRM Marketing Lead
4 days ago
Toronto, Ontario, Canada Publicis Worldwide Full time{"title": "CRM Strategist", "description": "Job OverviewWe are seeking a CRM strategist who can drive business growth through innovative digital marketing and customer engagement strategies. The ideal candidate will have a strong understanding of CRM principles, digital marketing, and e-commerce, with the ability to develop and execute compelling campaigns...
-
Strategic CRM Marketing Lead
4 days ago
Toronto, Ontario, Canada Publicis Worldwide Full time{"title": "CRM Strategist", "description": "Job OverviewWe are seeking a CRM strategist who can drive business growth through innovative digital marketing and customer engagement strategies. The ideal candidate will have a strong understanding of CRM principles, digital marketing, and e-commerce, with the ability to develop and execute compelling campaigns...
-
Lead Application Analyst, CRM
2 weeks ago
Toronto, Canada EQ Bank | Equitable Bank Full timePurpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...
-
Lead Application Analyst, CRM
2 weeks ago
Toronto, Canada EQ Bank | Equitable Bank Full timePurpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...
-
Lead Application Analyst, CRM
2 weeks ago
Toronto, Canada EQ Bank | Equitable Bank Full timePurpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...
-
Lead Application Analyst, CRM
2 weeks ago
Toronto, Canada EQ Bank | Equitable Bank Full timePurpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...
-
Functional Consultant
3 months ago
Toronto, Canada International Talent Resources INC. Full timeMust have minimum 8+ years of experience as a functional consultant - Minimum 3 years’ experience of Microsoft Dynamics 365, Dynamics CRM 2016/2015 - Document the business requirements, review them with the business and technology teams and obtain customer acceptance for the same. - Gather business information from multiple sources, perform analysis and...
-
CRM Administrator
3 months ago
Toronto, Canada DAC Canada Full time**Leading digital performance marketing agency seeks a CRM Administrator**: Do you have the **enthusiasm** to rise to each challenge, the **execution** to drive outrageous performance, the **curiosity** to continually expand your knowledge, and the **courage** to propose original solutions to perplexing problems? Then you may have just found the perfect...
-
Lead Application Analyst
7 days ago
Toronto, Ontario, Canada EQ Bank | Equitable Bank Full timeAbout the RoleWe are seeking a highly skilled Lead Application Analyst to join our team at EQ Bank | Equitable Bank. As a key member of our technology team, you will be responsible for delivering CRM solutions using Dynamics 365.Key ResponsibilitiesTechnical Leadership: Provide technical guidance and support to cross-functional teams, including business...
-
Lead Application Analyst
7 days ago
Toronto, Ontario, Canada EQ Bank | Equitable Bank Full timeAbout the RoleWe are seeking a highly skilled Lead Application Analyst to join our team at EQ Bank | Equitable Bank. As a key member of our technology team, you will be responsible for delivering CRM solutions using Dynamics 365.Key ResponsibilitiesTechnical Leadership: Provide technical guidance and support to cross-functional teams, including business...
-
Lead Application Analyst, CRM
2 weeks ago
Toronto, Ontario, Ontario, Canada EQ Bank | Equitable Bank Full timePurpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...
-
Lead Application Analyst, CRM
1 week ago
Toronto, ON, Canada EQ Bank | Equitable Bank Full timePurpose of Job: Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will...
-
Lead Application Analyst, CRM
7 days ago
Old Toronto, Canada EQ Bank | Equitable Bank Full timePurpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...
-
Lead Application Analyst, CRM
2 weeks ago
Old Toronto, Canada EQ Bank | Equitable Bank Full timePurpose of Job:Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Lead Application Analyst is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Lead Application Analyst will work...
-
Solution Architect
2 weeks ago
Old Toronto, Ontario, Canada Softline™ Technology Inc. Full timeJob DescriptionSoftline Technology Inc. is seeking a highly skilled Solution Architect - CRM to join our team. As a key member of our organization, you will be responsible for designing and implementing comprehensive CRM solutions that meet the needs of our clients.Key ResponsibilitiesDesign and Implement CRM Solutions: Develop and implement CRM solutions...
CRM Functional Lead
5 months ago
**Come Build Your Career at Aecon**
As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.
At Aecon, you can count on:
- **Safety First.** Our number one core value. If we can’t do it safely, we don’t do it at all.
- **Integrity.** We lead by example, with humility and courage.
- **Accountability.** We’re passionate about delivering on our commitments.
- **Inclusion. **We provide equitable opportunities for everyone.
We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us
At Aecon we:
- Ensure you and your family receive the services needed to **support your mental, emotional, and physical well-being**:
- Believe in helping you build your career through our **Aecon University and Leadership Programs**:
- Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our **Aecon Women in Trades and Aecon Diversity in Trades programs**, and our **Employee Resource Groups (ERGs) **to ensure we are building inclusion into every aspect of our culture at Aecon.
- Are a **leader in sustainable construction**. With a strong commitment to operating responsibility by **minimizing our impact** on the environment and surrounding communities.
Our business success relies on strong execution and continuous improvement - driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community
**What Is The Opportunity?**
As a Functional Lead for CRM, you will be responsible for leading the design, development, and implementation of CRM solutions (Microsoft Dynamics 365 Sales, Field Service Management) for Aecon's business units and sales teams. You will work closely with the business stakeholders to understand their requirements, challenges, and goals, and translate them into effective CRM solutions that align with Aecon's strategic objectives. You will also have experience with integration to SAP and other enterprise systems, and ensure that the CRM solutions are scalable, secure, and compliant with Aecon's standards and policies.
**What You Will Do Here**:
- Lead the functional analysis, design, configuration, testing, and deployment of CRM solutions (Microsoft Dynamics 365 Sales, Field Service Management) for Aecon's business units and sales teams in accordance with Aecon’s specification standards.
- Work closely with the business process leads and end users to gather, validate and document project and enhancement requirements.
- Provide training, support, and guidance to the CRM users and administrators, and troubleshoot and resolve any CRM issues or incidents.
- Monitor and evaluate the performance, usage, and adoption of CRM solutions, and provide feedback and suggestions for continuous improvement and enhancement.
- Stay updated with the latest CRM trends, technologies, and best practices, and identify and implement opportunities for innovation and optimization.
- Document and execute Unit Testing and System Integration testing.
- Coordinate with the QA Lead and QA Team to ensure appropriate QA testing.
- Provide support and expertise after go-live of the initial rollout projects.
- Comply with Application and IS change management processes and expediate changes as needed for high priority issues.
- Participate in Internal, Customer and Regulatory Audits if required.
- Strong multitasking skills with ability to manage multiple deliverables and projects at the same time.
- Excellent communication skills and strong interpersonal skills.
- Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging.
**What You WIll Bring To The Team**:
- University Degree in Computer Science or related area from an accredited institution.
- Minimum 5 years of experience in CRM functional analysis, design, configuration, and implementation, specifically with Microsoft Dynamics 365 Sales and Field Service Management.
- Certification in Microsoft Dynamics 365 Sales and/or Field Service Management is an asset.
- Strong knowledge of CRM business processes, functionalities, and best practices, especially in the areas of sales, customer service, and field service management.
- Strong decision making, analytical, troubleshooting and communication skills.
- Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences.
- Strong problem-solving, and analy
