Course Management Coordinator

2 weeks ago


Waterloo, Canada University of Waterloo Full time

Overview:
This position is responsible for providing administrative and organizational support to instructors of multi-section Accounting and Financial Management courses in order to provide continuity and consistency from term-to-term. Tasks include a range of administrative, data entry, data management and event planning tasks related to the day-to-day challenges of course management including exam marking sessions, organization of markers, and providing support to instructors or students on the various classroom technologies.

**Responsibilities**:
Provide academic support to instructors including, but not limited to the following activities:

- assist with set-up and on-going maintenance of courses
- review and upload course materials and course grades to Learn
- coordinate the course TAs, providing instructions regarding marking and student interaction
- organize assignment and exam marking sessions
- hire and communicate with markers and arrange space and food resources
- coordinate the marking of scantrons cards and process information for instructors
- provide feedback and continuity from previous course offerings
- distribute midterms and assignments back to students
- work closely with new instructors to provide guidance on policy and expectations
- maintain course data (grades, attendance and participation)
- stay current on new technologies in the classroom

Provide academic service to students including, but not limited to the following activities:

- refer students to Undergraduate Advisor regarding requests for complex issues and exceptions (e.g. illness, death in family, etc)
- monitor and report midterm or exam conflicts to Undergraduate Advisor
- report or resolve any hardware or software issues related to course content or course administration
- manage the grade appeal and review process
- act as primary contact between students and various instructors/staff and administration to help resolve issues regarding the course, assignments or examinations

Maintain the SAF database including, but not limited to the following activities:

- manage the administrative aspects of the SAF database and generate queries as needed
- report on student performance across courses, provide data analysis in support of course administration
- provide data analysis in support of course administration
- assist with surveys (preparing, administering, summarizing and reporting on results)
- document procedures and continually refine them

Qualifications:

- Post-secondary degree or equivalent education and experience in an academic environment preferred
- 2-3 years of business experience with a proven track record of data management and record-keeping, in an academic environment preferred
- Superior organizational and time management skills
- Exceptional attention to detail
- Problem solving skills
- Strong technical aptitude
- Excellent communication skills
- Demonstrated tact in challenging situations
- Friendly, professional, customer service oriented
- Strong working knowledge of MS Excel
- Sound working knowledge of MS Word and MS Access
- Able to produce reports and provide analysis
- Previous experience using Learn is an asset

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.



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