Assistant Manager, Individual Insurance

2 weeks ago

Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for an:
**Assistant Manager, Individual Insurance Administration**

**Job Description**:
**What you will do**:

- Applies quality principles and practices to establish a strategic approach and improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction, and communicating, facilitating and supporting necessary changes for continuous improvement.
- Understands and follows the established strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, financial, service, and operations information and forecasting requirements to prepare an annual budget and schedule expenditures.
- Provides information to the Individual Insurance Shared Services Manager. This includes annual objectives, business opportunities, SOAP’s, results and trends, workflows, as well as communicating with other managers in a matrix environment.
- Manages and coordinates the creation, printing and mailing of mass letters, marketing initiatives and other correspondences to member base.
- Manages the Broker Administrative team and Reconciliation Specialists and coordinates activities to achieve operational efficiency while adhering to the strategic plan. Analyzes needs and directs changes as required.
- Ensures operational standards, customer service, policies, programs and procedures are maintained at all times. Identifies areas for improvement within the Broker Shared Services department and makes recommendations for continuously improving excellent customer service.
- Increases management’s effectiveness. This includes recruiting, selecting, performance management and training individuals, communicating strategies and objectives, and providing employees with the necessary resources to perform individual job responsibilities efficiently.
- Assists in leading the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, conducting monthly meetings, motivating and supporting employees to meet objectives and quality requirements, reviewing progress, and offering feedback, as required.
- Coordinates and assists in the administration of portfolio transfers and sales of books of business to various insurance carriers. Is responsible for coordinating and carrying out the administrative work required for these transfers and sales.
- Determines responsibilities and functions that require assignment of Administration Representatives to special projects.
- Provides information and resolves user issues relating to system errors and general accounting errors.
- Performs other duties within competence, as assigned.

**Qualifications**:
**What you will bring**:

- A university degree in Business or completion of AIIC/CIP designation.
- A RIBO licence.
- A minimum of three years’ experience in personal lines automobile and property insurance.
- A minimum of two years’ experience in a supervisory role.
- A minimum of two years’ leadership experience in a call centre environment.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing priorities.
- The ability to communicate in French is considered an asset.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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