IT Support Specialist L2

5 months ago

Toronto, Canada Milestone Technologies, Inc. Full time

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:

- As an IT Support Specialist you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working on a phone/chat based technical support desk or at a walk up support station.**How You Will Make An Impact**:

- Image Mac, Windows, and Linux computers and configure these computers for employees
- Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.
- Perform small project based work to improve IT and other systems

**What You Will Need To Succeed**:

- High School Diploma or equivalent
- 2-3 years of IT industry experience
- A drive to assist customers and solve their technical problems.
- End-user support experience for MacOS, Chrome, and Windows
- Problem solving and intuitive troubleshooting skills
- A strong understanding of connecting computers to networks especially over wifi and VPN
- Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
- Ability to work some weekend days

**Preferred Skills**:

- VOIP administration experience
- Experience troubleshooting Chrome OS
- Command-line Unix experience
- An understanding of A/V concepts and functionality
- Experience with Google Suite tools including GMail, Google Docs, and Google Calendar
- Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendl.
- You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification

**Compensation**:
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._

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