IT Support Analyst

6 months ago

Toronto, Canada Choice Properties Full time

**Location**:
22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5

**Support Desk Analyst**

Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties’ portfolio spans approximately 65 million square feet of gross leasable area and consists of over 700 properties primarily focused on supermarket-anchored shopping centres and stand-alone supermarkets.

Choice Properties’ strategy is to create value by enhancing and optimizing its portfolio through accretive acquisitions, strategic development, and active property management. Choice Properties’ principal tenant is Loblaw Companies Limited, Canada’s largest retailer. Choice Properties’ strong alliance with Loblaw positions it well for future growth.

A commitment to continuous learning and development is a strong part of our culture.

**Responsibilities**:

- Demonstrate good social skills in a professional services environment, working with a range of personalities and responsibilities from junior staff to senior executives.
- Interact with users via telephone, remote support tools, and direct desk-side assistance.
- Imaging and troubleshooting of standard laptops and PCs.
- Executes first level problem determination.
- Maintain ownership of tickets/issues from filing through to completion including regularly communicating updates to clients on ticket status within the Ticketing System.
- Recommending workarounds to customers on issues when possible and creating solution articles for known issues to empower customer self-service and future incident resolution.
- Responsible for time management and resource management to resolve all user requests effectively, and appropriately.
- Follow policies and procedures to include incident/problem escalation.
- Analyze, document, and escalate critical requests and incidents to L2 Support Team.
- Coordinate with and assist the infrastructure team with core infrastructure issues and perform preventative maintenance on critical systems including systems, Network & Security matters as per the instructions.
- Maintenance and troubleshooting of Video conference rooms and report issues to vendor and L2 support.

**Qualifications**:

- Excellent verbal and written English communications skills.
- Strong analytical and problem-solving skills
- Working knowledge of SAAS Applications.
- Relevant technical certifications, such as ITIL or other qualifications would be a strong asset.
- Good understanding of software concepts
- University Degree or College Diploma in a relevant IT discipline or equivalent experience

Choice Properties REIT recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and employees with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Number of Openings:
1

  • Support Analyst

    6 months ago

    Toronto, Canada Atlantis IT group Full time

    **Support Analyst** **Toronto, ON Hybrid** **Long term Contract** " 5-7 years of experience with Database administration (SQL server 2016/2019) in troubleshooting and Supporting large databases, database design, creation, and testing activities; Identifying reporting, and managing database security issues, user access/management; Designing database backup,...

  • Production Support Analyst

    2 months ago

    Toronto, Canada Atlantis IT group Full time

    **JD**: **Role - Production Support Analyst** **Location - Toronto, ON (Hybrid)** **Duration - Long-term Contract** **Description**: Competencies: Digital : Cloud DevOps, Digital : DevOps, Akamai Experience (Years): 6-8 Thanks & regards, Jack **Apptoza Inc.** Phone: (678)-869-5418 Ext 5003

  • Production Support Analyst

    2 months ago

    Toronto, Canada Atlantis IT group Full time

    **ROLE : PRODUCTION SYSTEM ANALYST** **LOCATION : TORONTO** **JOB DESCRIPTION**: Competencies: Digital : Cloud DevOps, Digital : DevOps, Akamai Experience (Years): 6-8

  • SAP Analyst

    3 weeks ago

    Toronto, Canada IT Connex Full time

    hybrid - three month contractPOSITION PURPOSE:Ideally looking for someone with FICO experience. In business language, we are looking for a person who can create sense of what is in SAP to export outside the software tool to help support an integration with a corporate performance tool called Vena Solutions. To be successful, the candidate needs to understand...

  • SAP Analyst

    3 weeks ago

    Toronto, Ontario, Ontario, Canada IT Connex Full time

    hybrid - three month contractPOSITION PURPOSE:Ideally looking for someone with FICO experience. In business language, we are looking for a person who can create sense of what is in SAP to export outside the software tool to help support an integration with a corporate performance tool called Vena Solutions. To be successful, the candidate needs to understand...

  • IT Support Analyst

    6 months ago

    Toronto, Canada CB Canada Full time

    IT Support Analyst On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. IT Support Analyst – Job Description The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs Manage technical support related issues via ticketing system Ability to conduct research into...

  • Business Analyst

    6 months ago

    Toronto, Canada Princeton IT Services Full time

    **Job Title**: Business Analyst **Location**: Calgary or Toronto, Canada **Role Type**: Full Time **Role Overview**: As a Business Analyst, you will play a key role in driving the analysis, design, and implementation of financial solutions that support our business objectives and meet the needs of our clients. Leveraging your expertise in finance and...

  • SAP Support Analyst

    5 months ago

    Toronto, Canada Atlantis IT group Full time

    **Role **:SAP Support Analyst [BODS, Ansible]** **Location : Toronto, ON** **Duration : Full Time** 1. Shell Scripting on Windows Powershell and Linux Korn/Bash Shell 2. Ansible Automation and Scripting for automating Application build and provisioning 4. Enterprise Github for code repository management and version control 5. Visual Studio Code/Git Bash...

  • Business Analyst

    6 months ago

    Toronto, Canada Atlantis IT group Full time

    **Hello ,** **Hope you are doing good..!!!** **This is Paul (Prasanth) from Atlantis IT Group.** Role name: Business Analyst Role Description: Business analysis Competencies: Business Analysis, Capital Markets - Investment Banking, Capital Markets - Risk Operations Experience (Years): 8-10 Essential Skills: Looking for Senior Business Systems analysts...

  • Compliance Analyst @toronto, On

    6 months ago

    Toronto, Canada Atlantis IT group Full time

    **Role: Complaince Analyst** **Location: Toronto, ON** **Duration: Long term** **Description**: Organization NextGen environment is currently looking for a Compliance Analyst/Engineer for our SOC2 Certifications (Type 1 and 2) for our Service Offerings. NextGen Cloud provides a highly secure platform which provides differentiation across a Global platform...

  • Data Analyst

    2 months ago

    Toronto, Canada Atlantis IT Consulting Full time

    Role: Data Analyst Location: TORONTO, ONTARIO Description: Analyze and document data sources, transformation, metadata attributes, sourcing.write, validate data quality rules, triage defects. Data Analyst with Payment Domain experience Ability to analyze and document data sources, transformation, metadata attributes, sourcing. Ability to write, validate...

  • Data Analyst

    6 months ago

    Toronto, Canada Atlantis IT group Full time

    **Hello ,** **Hope you are doing good..!!!** **Role **:Data Analyst** **Location : Mississauga, ON**(hybrid),3days office** **Duration : Contract** Role name: Data Analyst Role Description: Managing Data Analyst role, Compare data and match against the requirement. Analyzing various source of data and compare with target data. Responsible & accountable...

  • Business Analyst

    3 months ago

    Toronto, Canada Atlantis IT group Full time

    **Role**: Business Analyst **Location**: Toronto **Role Description**: Business System analysis, SQL skills **Competencies**: Business Analysis, Agile Way of Working **Experience (Years)**: 8-10 **Essential Skills**: Business system analyst, Agile background, banking experience, Credit experience

  • Business Analyst

    3 weeks ago

    Toronto, Canada Atlantis IT group Full time

    **ROLE : BUSINESS SYSTEM ANALYST** **LOCATION : TORONTO,ON** **JOB DESCRIPTION**: Business System analysis, SQL skills Competencies: Business Analysis, Agile Way of Working Experience (Years): 8-10 Essential Skills**:Business system analyst, Agile background, Jira** Country: Canada Branch | City | Location: TCCI - Canada TORONTO

  • Salesforce Business Analyst

    4 days ago

    Toronto, Canada Atlantis IT group Full time

    **Role name**: Business Analyst **Role Description**: ? Hands-on experience supporting Salesforce CRM platform using Financial Service Cloud and Salesforce Marketing Cloud.? 3 - 5 years working as a Business Analyst with proven experience in agile delivery, in the area of requirements management on large and complex projects? Experience with Wealth and or...

  • Data Analyst

    6 months ago

    Toronto, Canada Atlantis IT group Full time

    **Job title: Data Analyst** **Location: Mississauga, ON** **Duration: Long Term Contract** Role Description: Managing Data Analyst role, Compare data and match against the requirement. Analyzing various source of data and compare with target data. Responsible & accountable for doing requirement gathering and creation of high level and detailed technical...

  • Analyst

    3 weeks ago

    Toronto, Canada Atlantis IT group Full time

    **ROLE : ANALYST** **LOCATION : TORONTO,ON** **JOB DESCRIPTION**: Adobe AEP AEP Platform, Javascripts, JSON, Python, R, Restful API Competencies: Digital : Adobe Experience Manager (AEM) Experience (Years): 6-8 Essential Skills: Adobe AEP Desirable Skills: Adobe AEP Country: Canada Branch | City | Location: TCCI - Canada TORONTO

  • Production Support Analyst @ Toronto, On

    2 months ago

    Toronto, Canada Atlantis IT group Full time

    **Location Toronto, ON** **Duration Long Term** Role Description: Production Support Analyst Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team and that's exactly what we're building at Rogers. A team that innovates and a team that wins. In our technology team, supporting Rogers Sports &...

  • Production Support Analyst @ Toronto, On

    2 months ago

    Toronto, Canada Atlantis IT group Full time

    **Location Toronto, ON** **Duration Long Term** Role Description: Production Support Analyst Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team and that's exactly what we're building at Rogers. A team that innovates and a team that wins. In our technology team, supporting Rogers Sports &...

  • Finance Business System Analyst

    5 months ago

    Toronto, Canada Atlantis IT group Full time

    **Job Title: Finance Business System Analyst** **Location: Toronto, ON** **Duration: Long Term Contract** **Skills Required**: 10+ Years of experience in **Finance domain**primarily in Banking & Financial Service Industry including 6+ Years of experience in **Business System Analyst** **General Ledger (GL), Sub-Ledgers, Chart of Accounts, Transits,...