IT Analyst

6 months ago

Toronto, Canada CAPCO Full time

**IT Analyst**

**Capco - The Future. Now.**

Capco Global IT ensures that our employees are always able to conduct business with our client in the safest way possible, while allowing flexibility when required.

**Let’s Talk About You**

You want to Own Your Career. You want to work closely with our Leadership, Consultants and Corporate Services to ensure their technology is working the way that it should. You have a background in IT support, but you’re keen to learn more and you have the communication/presentation skills to work closely with our Teams - both Global and Local. You are customer-service oriented, and take pride in solving problems.

**Let’s Get Down To Business**

**About the Role**

**Responsibilities**
- Ensure consistent quality of ticket logging, communication and fast resolution of issues, following ITIL standards
- Responding to service desk requests logged via a global ticketing system (ServiceNow)
- Assisting with Capco employee issues as a first or second line of support
- Maintenance of Windows and Apple laptops
- Physical and remote installation of software
- Remote help with accessing Capco externally
- Liaising with vendors to arrange repair
eplacement of printers, laptops and audio visual equipment
- Installing, configuring and troubleshooting printers, room booking systems, Android devices, iPhones & iPads
- Capco Executive silver service
- Capco Town Hall IT\AV support
- Server room clean-up and upkeep, including cabling

Examples of the main duties are:

- Managing the Capco workstation inventory for the local region
- Leavers laptop collection and tracking
- Laptop builds (Capco Specific) and inventory management
- MacBook administration and support
- Processes and procedures documentation
- Software license management (Adobe, Azure, JetBrains, Invision, Sketch etc)
- Mobile Management - Phone orders and account administration through Sakon
- Assisting with the new joiner process for IT which includes;
- Setting up new joiner accounts in Active Directory
- Building new joiner laptops
- Giving new joiner inductions
- Supply desktop support to office based and client based This generally includes the maintenance of laptops, installation of software, remote assistance with passwords and troubleshooting
- Managing the local service desk queue and responding to queries from Capco employees
- Occasionally being available outside of working hours to carry out additional work and maintenance that can’t be done during office hours

**About You**

**Experience**
- Professional and well presented at all times
- Highly organised with regards to job prioritising, asset tracking and time management
- Able to work using own initiative and make decisions in the best interest of the business
- Able to work in a team locally and remotely to troubleshoot and resolve issues
- Able to work under pressure from tight deadlines and senior executive support requests
- Excellent people and social skills for interaction in the office and at social events
- Good understanding of Windows and Apple client operating systems
- Familiarity with Windows Server 2012\2016 an advantage but not essential
- Solid understanding of more advanced Active Directory concepts such as Group Policy
- Knowledge of MS O365 user administration and Powershell are an advantage

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From Day One, your key skill will be to perceive new and better ways of doing things to give your clients an unfair advantage.

**Now Take the Next Step**

Capco is well known for its thought leadership and client-centric model that distinguishes it from other consulting firms. Capco’s strong technology and digital knowledge base, it’s global experience of the Financial Service enables us to deliver projects from strategy through to delivery. We are committed to providing new areas of expertise from which our clients will greatly benefit.

We have:

- Access to industry-focused talent globally
- Ability to leverage best-of-breed, innovative products and solutions for complex architecture and large-scale transformation
- Extended global geographic market reach
- Ability to capitalize on our client footprint and deep domain expertise within financial services

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