Splunk L1/l2 Support
4 months ago
**Experience (Years): 6-8**
**Essential Skills**:
- Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions andis relied upon to coach/educate others.
- Maintains the production environment and works with other technology areas to identify production issues or takes supportcalls to manage production incidents from inception to resolution
- Perform non-standardized complex tasks for Major Incidents (MIs) and P1, P2, some P3 and P4 incidents and service requests
- Foresee technical issues and gaps, identify solutions before they impact users. Participate in problem determination sessions.
- Coordination of resolution efforts with multiple teams for complex issues
- Responsible for higher complexity operational and preventive maintenance tasks.
- Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the team
- Sign-off on project requirements/handover and facilitate necessary training within the team
- Able to be accessible via a mobile device to support on-call function. Participates in 24/7 on-call rotation and project worknight and/or weekends.
- Provide operational consultancy for future-state technologies
- Participates in support and project work.
- Assignments are highly complex and multifaceted.
- May monitor, coach/educate a small team of IT professionals.
- Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors.
- Research industry standards, best practices and new innovations in technology and make recommendations.
- Lead the efforts for ongoing Dynatrace and Splunk onboarding/implementation, including setting up custom dashboards, alerts,and reports.
- Document information such as configuration, installation and user guides following process standards.
- Proactively look for hardware, software, and environmental alerts or malfunctions.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: Hybrid remote in Toronto, ON
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