Administrative Clerk

6 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**What we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

The Housing Services Administrative Clerk will work as part of the Housing Services Team that provides programs & services for individuals with affordable/social housing needs including supportive housing, family shelter, youth transitional housing, counseling & referral. The Housing Services Administrative Clerk is responsible for providing desk clerk services to guests, residents, staff, members & the general public as well as administrative support to the department.

**Some of the tasks of this position include**:

- Welcoming guests to the YMCA.
- Providing general information to individuals and agencies regarding eligibility for Y housing.
- Making reservations for incoming clients.
- Ensuring residents are properly registered.
- Preparing and providing cleaning staff with list of upcoming arrivals and departures.
- Accepting and recoding maintenance work order requests from residents and Housing staff.
- Maintaining and updating the association work order system.
- Entering service information into the database.
- Answering association main switchboard and redirecting calls.
- Sorting and distributing mail.
- Maintaining files for the Residence Desk.
- Completing other administrative tasks as required.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- High School Diploma, at minimum

**Language**
- Fluent in English and French, oral and written preferred

**Experience, Skills and Abilities**
- Previous experience in front office, customer service, bookkeeping, or cash management.
- Knowledge and sensitivity in dealing with individuals facing homelessness, addiction, and mental health challenges.
- Excellent knowledge of community resources.
- Ability to problem solve and respond to variable requests.
- Ability to work with clients with diverse backgrounds and needs.
- First Aid & CPR training.
- Proficient in MS Office Suite, with strong computer skills.

**Additional Requirements**:

- Applicants must already have a valid permit to work in Canada.
- Semi-annually all staff must complete the mandatory training for the protection of Children & Youth, and submit the certificate of completion.

**Core Competencies**:

- **Diversity**:Appreciates that people with different backgrounds, opinions, and characteristics bring

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