Call Center Team Lead

3 weeks ago


Winnipeg, Manitoba, Canada CB Canada Full time

About the Role

CB Canada is seeking an experienced Call Center Team Lead to join our remote team. As a Team Lead, you will be responsible for monitoring and auditing associates, providing feedback, and tracking progress.

  • Key Responsibilities
  • Monitor and audit associates to ensure quality standards are met
  • Provide personal and proactive feedback to associates
  • Track progress and recommend performance action plans
  • Work with supervisors and management to ensure quality standards
  • Provide training to new hires and experienced associates
  • Attend and contribute to internal and client monitoring sessions

Requirements

To be successful in this role, you will need:

  • Education and Experience
  • High School diploma or equivalent
  • Two years prior call center experience

What We Offer

As a Team Lead at CB Canada, you will enjoy a competitive hourly rate of $17.50, plus 4% vacation pay. You will also have the opportunity to work from home, with a flexible schedule that includes nights, weekends, and holidays.

Work from Home Computer Requirements

  • Two monitors
  • Headset (non-wireless)
  • Personal computer or laptop (Windows 10, 8.00 GB of RAM, 64-bit operating system)

How to Apply

If you are an experienced Team Lead looking for a new challenge, please submit your application today. A recruiter will be in touch within 24 hours to discuss your qualifications and next steps.



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