Account Representative

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. AFC's core business complements the other business units within the OPENLANE group of companies. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. We look ahead to the bigger picture so our customers can be prepared; We stand committed to the success of our customers. We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles. The ideal candidate will reside within the Vancouver market and travel within their assigned territory. connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles. you are obsessed with customer service and helping our customers realize their unlimited potential. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come. you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team. Use critical thinking to assess business and risk situations and make decisions with little oversight. Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues. Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships. Manage, service, and balance risk on customer accounts Manage existing accounts and drive new growth opportunities. Embrace our culture of supporting others' success as they grow in their role. A minimum of three to five years of experience in customer-facing, sales, or sales support roles. Ability and desire to frequently travel 40%-60% within your market to support our current and prospective customer base. Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt. Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues. A strong understanding of portfolio management, risk, and new business development. Ability to use and understand technology required for your position such as mobile applications and software. High level of accountability towards local goals and business targets. Previous auto industry or financial services experience Experience with Google Workspace, Salesforce, Tableau Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer