Collection Representative
1 week ago
Job Overview
We are seeking a motivated and detail-oriented Collection Representative to join our team. In this role, you will be responsible for managing accounts receivable and ensuring timely collection of outstanding debts. The ideal candidate will possess strong communication skills and a customer-focused approach, enabling them to effectively resolve payment issues while maintaining positive relationships with clients.
Duties
- Contact customers via phone, email, or written correspondence to collect outstanding payments.
- Maintain accurate records of all communications and transactions in the company's database.
- Negotiate payment arrangements and terms with customers to facilitate timely debt resolution.
- Investigate and resolve discrepancies related to billing or payment issues.
- Collaborate with other departments to ensure seamless communication regarding account statuses.
- Provide exceptional customer service by addressing inquiries and concerns promptly.
- Prepare reports on collection activities and account statuses for management review.
Qualifications
- High school diploma or equivalent; additional education in finance or business is a plus.
- Previous experience in collections, customer service, or a related field preferred.
- Strong verbal and written communication skills with the ability to engage effectively with customers.
- Proficient in using computer systems and software for data entry and record keeping.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Familiarity with debt collection laws and regulations is advantageous but not required.
Join our dedicated team as a Collection Representative where your contributions will play a vital role in maintaining the financial health of our organization while fostering positive client relationships.
Job Type: Part-time
Pay: $18.00-$20.00 per hour
Work Location: In person
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