Customer Success Manager

3 weeks ago

Toronto, Canada Enso Connect Full time

Are you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry.

What We Do
Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels that seamlessly integrates with property management systems, helping to personalize and monetize interactions throughout the guest journey.

From upsells and guidebooks to smart lock-connected check-in, AI-driven multi-channel messaging, and more, Enso Connect transforms the guest journey into a seamless digital experience.

With its "If this, then that" capabilities, Enso Connect serves as the Zapier of the hospitality industry, connecting all the tools businesses already love and use. This allows hosts to better manage the operational complexity of scaling a hospitality business while increasing profit per guest. We are experiencing rapid growth and invite you to be a part of it

Who You Are
We are seeking a bilingual French-speaking Customer Success Manager to join our team If you are a highly motivated, results-oriented individual passionate about account management, customer service, and building relationships with people, this job is for you.

As a Customer Success Manager, you will be responsible for managing the onboarding process for new clients, from the initial contract signing to the full implementation of our services and ongoing success using our platform. The role involves working closely with clients to understand their needs and ensure a smooth onboarding process.

Responsibilities Include
Serve as the primary contact for new clients during the implementation process
Understand client requirements and configure our technology platform to meet their specific needs
Coordinate onboarding meetings and training sessions to ensure clients maximize the full benefits of our platform
Respond to client questions throughout onboarding, handle support inquiries, and file tickets using our support software
Gather and process all necessary documentation promptly, maintaining effective communication with both clients and internal teams
Identify and resolve any issues that may arise during the onboarding process, ensuring a positive client experience
Monitor and evaluate the onboarding process regularly, identifying areas for improvement
Ensure accurate and up-to-date client data within our systems

Qualifications
Ideal for a recent graduate starting their career
1-2 years of experience in sales or account management at a B2B SaaS startup is a nice-to-have but not required
Hustle, ambition, and the drive to exceed targets
Strong verbal and written communication skills
Excellent organizational skills to balance many tasks without losing sight of the highest priority items and a desire to create and build new processes to enable organizational efficiencies
Intuition for business and a fast learner: capable of quickly developing an understanding of the hospitality market, competitive dynamics, and customer preferences
Bilingual (French-speaker)

Why Us?
Work alongside smart and motivated people
Our company is known for its industry-leading technology
Work on meaningful projects, be part of a culture that values your contributions, and have access to ample resources and training to help you succeed

Benefits
Dental care
Extended health care
Life insurance
Paid time off
Stock options
Vision care
Company events
Hybrid work from office and home

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