IS Support Student

19 hours ago

Calgary, Canada Canadian Natural Resources Limited Full time

The Opportunity:
Are you a student looking for an exciting opportunity that is full of meaningful, diverse, and ambitious assignments? Join Canadian Natural, where we strive to provide opportunities based on your abilities, helping you to contribute in a meaningful way and apply your academic experience to challenging and rewarding projects
Build on your classroom knowledge through working with and learning from experienced industry professionals at one of Canada’s largest independent oil and gas producers. Working at Head Office with a world-class company will offer you countless opportunities to advance your career in an atmosphere where teamwork, innovation and your expertise are valued. Join a company culture that fosters a fun working environment, developing meaningful relationships, and doing it right
We are hiring for multiple student positions (separate roles). When submitting your application you will have the chance to indicate which position(s) you would like to be considered for.
Term Start and Length:   January 2025 - 12 months (Part-time and Full-time)*
May 2025 - 4 months (Full-time)
September 2025 - 4 months (Full-time)

Job location: Calgary, AB - Head Office
Work schedule: 5 x 2 - 8 hours (Monday - Friday) for full-time schedule
*January to April is part-time, May to August is full-time, and September to December is part-time, with part-time being a maximum 20 hours per week.
Key Accountabilities:
As a Contracts and Asset Management Student:
Administration and audit of telecom billing, telecom off boarding, reimbursements
Mobile device training and troubleshooting
Maintain asset records in the telecom database
Take remedy cases and resolve customer issues
Audit of internal cost code allocation for telco assets
Administration of IS hardware and software procurement
Software Asset Management tasks as required
Execution of scheduled proactive infrastructure tasks
As a Process Support Services Student:
Monitor, report on, and improve IT processes
Process design and maintenance according to ITIL using Visio and Word Processing tools
Develop and run reports using Microsoft Power BI and Excel
Analyze trends in data to understand the root cause, and clean up data to enable trending when necessary
Train/Support other staff in these areas
Build persuasive communications, ideally using infographics or visualizations
As a Deskside Support Student:
Provide incident support and resolve application issues through troubleshooting
Maintain and build positive relationships with customers and other IS members through regular communications and visits
Provide project support to IS projects as required
Detect and escalate issues to 3rd level support as required
Meeting room support including video conferencing, and visualization and geoscience rooms
Support tier one teams by applying your strong writing and documentation skills to the creation of knowledge base articles when new solutions are found.
Provide Android and iPhone support
Maintain business relationships and resolve major issues as they arise at various field locations
What You Bring to the Role:
Currently enrolled in your 2nd, 3rd, or 4th year of an Information Systems diploma/degree program
Hands-on experience with, and an understanding of, the Windows 10 operating systems including: file systems, permissions, services and registry structures, with Server experience considered an asset
Experience with the following technology areas considered an asset: Remote connection technologies including Citrix XenApp and XenDesktop
Hardware such as printers, scanners, laptops and peripheral devices
General Microsoft Office applications
Remedy or other Call Ticketing software

Familiarity with: Application architectures such as standalone and client-server
Web and remotely delivered applications
Networks and database systems including Oracle and Microsoft SQL
Wise Package Studio and MSI technology and/or VMware ThinApp with respect to scripting
Power BI, Excel, Remedy, Visio, Word, Oracle, SQL Developer or TOAD

What We Offer:
Competitive salary
Paid time off during Christmas week and summer Fridays in July and August
Multiple volunteer opportunities within the community
Students may be eligible for relocation assistance pursuant to Canadian Natural’s Student Relocation Policy (students will be responsible for finding their own accommodations during the work term)
Opportunities to partake in initiatives such as the Intern Social Committee
If you are interested in this exciting student work term opportunity, please include your resume, cover letter and unofficial transcripts as part of your online application.
Check out our  COMPENSATION & BENEFITS overview to see what we have to offer
Canadian Natural operates one of the largest Campus Recruitment programs in the country, hiring over 400 students every year. Students hired on with us are made to feel a part of the team, gaining high level experience, knowledge, and training that introduces and prepares them for full-time employment.
We are proud to share that Canadian Natural has been ranked as a Top Employer for 2023 & 2024 by Canada's Future Workforce.
Industry Leader: We commenced business in 1989 with a handful of employees and modest production, but today we employ more than 10,000 people and produce over 1 million BOE/d.
Community Investment: Social responsibility is a critical element of our commitment to responsible operations and part of our success and pride as a Company. We are committed to investing in the communities where we live and work, creating shared value along the way.
Compensation and Benefits: We strive to share Company success with all employees through a comprehensive total compensation package.
Our People, Our Stories: Our stories demonstrate the strong culture that exists at Canadian Natural - one that focuses on developing people, working together and doing it right, with fun and integrity.
Check out some of our Student Testimonials

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