Student Support Assistant at Brookes College

6 months ago

Calgary, Canada BROOKES COLLEGE Full time

**Student Support Assistant at Brookes College**

**About Us**

Brookes College is one of Calgary, Canada's leading career training institutions.We help students learn the skills they need to achieve their full potential and reach their business goals. Our programs concentrate on offering sustainable progress and support to the learners with their professional training.

Our approach helps learners create a leverage effect in their careers once they complete their programs. We are a private post-secondary institution highly esteemed for offering learners comprehensive training opportunities and a broad business network in Canada. Our mission is to support our learners' career improvement and advancement. We seek a **Student Support Assistant (SSA)** to join our team

**Overview**:
Reporting to the Director of Academics, the Student Support Assistant (SSA) at Brookes College plays a crucial role as the critical point of contact for current students, shaping their initial impression of the institution by providing them with the necessary tools and support.

The **SSA** is expected to demonstrate professionalism through prompt, knowledgeable, and respectful interactions with current students and instructors. They are responsible for outbound calls to students regarding their academic progress, attendance policy and technical support.

**Key Responsibilities**:

- Student Support and Follow-up_
- Support students by regularly monitoring their academic process.
- Regular check-ins with the students will be conducted based on their daily attendance.
- Guide students with technical difficulties in joining the online classes to relevant resources within the college when needed.
- Reach out to students within specific timeframes post-start date to ensure they abide by Brookes College Attendance Policy.
- Reach out to instructors after each session if student attendance is not marked promptly.
- Administrative_
- Enter student information accurately into all necessary systems
- Ensure students' records are up to date for reporting purposes.
- Facilitate handovers to other departments (Finance & Admissions) and provide essential support during various processes.
- Assist with student file audits and ensure all required documentation is in place.
- Product Knowledge_
- Keep up to date with the latest features of the Learning Management System (LMS) that may be used to influence SSA's way of student support system.
- Educate current students on the latest features of the LMS and how to take advantage of them and make the most out of our Brookes College Resources.
- Educate current students on the efficient use of Microsoft Teams.

**Minimum Qualifications**:

- A high school diploma or a post-secondary diploma in a related field is an asset.
- Experience in customer service, technical support, education, or outbound call centre roles.
- Excellent interpersonal skills with the ability to communicate effectively and build rapport with diverse individuals.
- Proven ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
- Strong telephone skills with experience handling high-volume calls are considered an asset.
- Friendly, energetic, and positive attitude towards engaging with prospective students and team members.
- Familiarity with internet-based communication tools and platforms to support virtual interactions.
- Familiarity with the initial setup of laptops and Microsoft Office Suite (especially MS Teams)

Join Brookes College and contribute to our mission of empowering individuals through education.

**Location**: Brookes College (6424 36 Street NE, Calgary AB T3J 4C8)

**Schedule**: 8:30 am to 5:00 pm (Monday-Friday)

**Contract Term**: 6 Months (Possibly extended if required)

**Job Type**: Fixed term contract
Contract length: 6 months

Pay: $32,000.00-$35,000.00 per year

**Benefits**:

- Company events
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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