Customer Experience

2 months ago


Calgary, Canada Neo Financial Full time
p>Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

  • LinkedIn’s Top Startup in Canada for 2022 and 2023
  • Top-ranked mobile apps and credit cards
  • Canada’s top-rated credit card
  • Team of 700+ people
  • 1M+ customers in 3 years
  • 11K+ retail partners

The Role

As the Head of Customer Experience & Engagement, you’ll be responsible for creating an environment where team members thrive by delivering a Neo experience to every customer at every interaction. You execute meaningful change as Neo disrupts the customer experience expected by Canadians.

What you'll be doing

  • You develop, communicate, execute, and measure strategies that align with growing business needs and reflect our priority to consistently provide exceptional customer experience and drive customer profitability.
  • You're building a business from the ground up, are comfortable making decisions in the face of ambiguity, and are resilient to challenges that will inevitably arise along the way.
  • You own the talent pipeline for our support operations, working with forecasting and hiring teams to bring in strong employees to grow our team.
  • You have creative problem-solving skills with a willingness to test solutions and iterate as required.
  • You are energetic, resourceful, and able to react quickly and professionally in all situations.
  • You bring 8+ years of experience in building teams and efficient processes.
  • Strong experience in Google Suite, MS Office, and web-based portal computer skills is an asset.
  • Experience in financial services or with financial products is an asset.
  • French speaking skills are considered an asset.

    Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.


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