Customer Experience Associate

1 month ago

Calgary, Canada TD Bank Full time

**Work Location**:
Calgary, Alberta, Canada

**Hours**:
15

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
$21.50 - $27.05 CAD

**Department Overview**:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

**In this role, you will**:

- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**:

- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Who We Are**:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

**Additional Information**:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

**Colleague Development**
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

  • Customer Experience Associate

    6 months ago

    Calgary, Canada CBI Health Full time

    **Customer Experience Associate (Clinic Experience Associate) - Calgary** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists,...

  • Customer Experience Associate

    2 weeks ago

    Calgary, Alberta, Canada Michael Hill Full time

    About Michael HillAs a market leading, premium jewellery brand, we have been the people behind the moments that matter for over 40 years. Our heritage spans three countries and we take pride in being committed to sustainability and social responsibility.Job OverviewWe are currently seeking an experienced Customer Experience Associate to join our South Centre...

  • Customer Experience Associate

    5 months ago

    Calgary, Canada TD Bank Full time

    **Customer Experience Associate**: - 415624BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - #152, 450 Country Hills Boulevard Northeast **Employment Type** - Regular **City** - Calgary **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Sales Associate

    4 weeks ago

    Calgary, Alberta, Canada Mastermind Toys Full time

    We're seeking a Seasonal Sales Associate to join our team at Mastermind Toys in Westhills, AB. As a customer-obsessed company, we prioritize employee experience and believe that 'Play Comes First'. Our Sales Associates bring fun, learning, and confidence to parents and children by delivering exceptional customer experiences and contributing to store...

  • Customer Experience Associate Role

    4 weeks ago

    Calgary, Alberta, Canada Scotiabank Full time

    Requisition ID: 209619At Scotiabank, we're committed to helping our customers achieve their financial goals. As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way.Key responsibilities include:Taking a proactive approach to understanding customer needs and listening to their requestsProcessing...

  • Sales Associate

    1 month ago

    Calgary, Alberta, Canada Mastermind Toys Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Mastermind Toys in the Westhills location. As a Sales Associate, you will be responsible for providing an exceptional customer experience, processing sales and returns, and maintaining a well-organized store environment.Key Responsibilities:Greet and assist...

  • Customer Experience Representative

    2 weeks ago

    Calgary, Alberta, Canada Rogers Communications Full time

    Role OverviewWe are seeking an energetic and customer-focused individual to join our retail team as a Sales Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences in our stores.

  • Customer Experience Associate

    2 months ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...

  • Customer Experience Associate

    2 months ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: 21.50 - 27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...

  • Customer Experience Associate

    4 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...

  • Sales Associate

    4 weeks ago

    Calgary, Alberta, Canada Urban Outfitters Full time

    Key ResponsibilitiesAs a Seasonal Sales Associate at Urban Outfitters, you will contribute to driving sales through providing a genuine experience to each customer. This involves acting as a brand representative, initiating conversation, sharing advice and product knowledge to interact with the customer in a personalized way. You will also utilize technology...

  • Customer Experience Associate

    2 months ago

    Calgary, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other...

  • Customer Experience Associate

    4 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    2 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **KEY ACCOUNTABILITIES** **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of...

  • Customer Experience Associate

    2 weeks ago

    Calgary, Alberta, Canada Scotiabank Full time

    About the RoleThis position is an exciting opportunity to build strong customer relationships and deliver exceptional service. As a Customer Experience Associate - Branch Ambassador, you will be the face of our branches, connecting with customers in a relatable way.You will focus on providing a proactive approach to discovering customer needs, listening to...

  • Customer Experience Associate

    2 months ago

    Calgary, Canada Fabutan Hush Lash Studios Full time

    **Job Overview** Fabutan Hush Lash Studios, is Canada's fastest-growing beauty brand, and we’re expanding our team! If you are passionate about the beauty industry and eager to excel. As a Part-Time Customer Service and Front Desk Staff member, you will be the first point of contact for our clients, responsible for delivering outstanding customer service,...

  • Customer Experience Associate

    2 weeks ago

    Calgary, Canada Fabutan Hush Lash Studios Full time

    Fabutan Hush Lash Studios, is Canada's fastest-growing beauty brand, and we’re expanding our team! If you are passionate about the beauty industry and eager to excel. As a Part-Time Customer Service and Front Desk Staff member, you will be the first point of contact for our clients, responsible for delivering outstanding customer service, managing front...

  • Customer Experience Representative

    3 weeks ago

    Calgary, Alberta, Canada Savers Full time

    About the Role:We are seeking a Customer Service Associate to join our team at Savers. As a Customer Service Associate, you will create an exceptional experience for our customers, donors, and other team members.About Savers:Savers is a thrift store chain with a mission to champion reuse and inspire a future where secondhand is second nature. We supply our...

  • Customer Experience Representative

    2 weeks ago

    Calgary, Alberta, Canada COBS Bread Full time

    Job SummaryWe are seeking a passionate and customer-focused individual to join our team as a Sales Associate. This role is perfect for someone who enjoys working with people, providing excellent customer service, and being part of a dynamic team environment.About COBS Bread:We are a leading bakery chain with over 130 locations across Canada.We serve fresh...

  • Customer Experience Associate

    6 months ago

    Calgary, Canada Scotiabank Full time

    Requisition ID: 179587 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Part time (18.75 hours/week)) As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...