Customer Experience
4 weeks ago
At Neo, we’re building a more rewarding financial experience for all Canadians.
Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.
From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.
- LinkedIn’s Top Startup in Canada for 2022 and 2023
- Top-ranked mobile apps and credit cards
- Canada’s top-rated credit card
- Team of 700+ people
- 1M+ customers in 3 years
- 11K+ retail partners
High Performance at Neo
We recruit, hire, and build our company culture around these attributes:
The Team
Our Customer Experience Team is a group of passionate problem solvers who are dedicated to providing customers with a truly exceptional experience. p>
The Role
As the Head of Customer Experience & Engagement, you’ll be responsible for creating an environment where team members thrive by delivering a Neo experience to every customer at every interaction. You execute meaningful change as Neo disrupts the customer experience expected by Canadians.
What you'll be doing
- You develop, communicate, execute and measure strategies that align with growing business needs and reflect our priority to consistently provide exceptional customer experience and drive customer profitability.
- You're building a business from the ground up, are comfortable making decisions in the face of ambiguity, and are resilient to challenges that will inevitably arise along the way.
- You own the talent pipeline for our support operations, and work with forecasting and hiring teams to bring in strong employees to grow our team.
- You have creative problem-solving skills with a willingness to test solutions and iterate as required.
- You are energetic, resourceful, and able to react quickly and professionally in all situations.
- You bring 8+ years of experience building teams and efficient processes.
- Strong experience in Google Suite, MS Office, and web-based portal computer skills is an asset.
- Experience in financial services or with financial products is an asset.
- French speaking skills considered an asset.
Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. p>
Check out these videos from our employees to learn more about Working at Neo.
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