Customer Experience Leader

4 weeks ago


Calgary, Alberta, Canada Neo Financial Full time

Customer Experience at Neo Financial

At Neo Financial, we're committed to delivering an exceptional customer experience. Our team of passionate problem solvers works tirelessly to provide customers with a truly remarkable experience at every interaction.

The Role

We're seeking a Head of Customer Experience and Engagement to join our team. As a key member of our leadership team, you'll be responsible for creating an environment where team members thrive and delivering a Neo Financial experience to every customer.

  • Develop and execute strategies that align with business needs and prioritize exceptional customer experience and customer profitability.
  • Build a business from the ground up, making decisions in ambiguity, and driving growth.
  • Own the talent pipeline for support operations and work with hiring teams to bring in strong employees.
  • Drive creative problem-solving and test solutions, iterating as required.
  • Bring 8+ years of experience building teams and efficient processes.

What We Offer

Neo Financial offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Our team members enjoy meaningful equity in the company through stock options, aligning our success with our employees' success.



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