Customer Experience Ambassador

1 week ago


Calgary, Alberta, Canada Indigo Books & Music Full time
Job Description

You'll help us create a welcoming store environment that fosters authentic employee and customer experiences.

Key Responsibilities:
  • Create a warm and inviting atmosphere for our customers
  • Add joy to our customers' lives by providing exceptional service
  • Leverage our products to tell compelling stories and connect customers with our brand
  • Engage and build relationships with customers on the sales floor
  • Curate personalized product collections for each customer
  • Ensure our visual standards are met and maintained
  • Model our High Performance Characteristics and promote a positive work environment
  • Stay up-to-date on new products, promotions, and programs
  • Respond to customer feedback in a timely and professional manner
  • Contribute to a culture of accountability and continuous improvement
  • Share ideas for improving the employee and customer experience with our Leadership Team
Requirements:
  • Experience in specialty retail or a retail environment preferred
  • Adaptability, flexibility, and a willingness to learn and grow with our team
  • Demonstrated commitment to creating exceptional employee and customer experiences
  • Ability to work in a fast-paced environment and be mobile on the sales floor
  • Ability to lift medium to large items, up to 40 pounds, while using proper equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Bilingualism (French/English) required for positions in Québec; other languages an asset


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