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Hr, lead implementation specialist

2 months ago

Dartmouth, Canada ADP, Inc. Full time
p>Human Resources, Lead Implementation Specialist, HR Tech

ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions, and existing account reconfiguration (for example, spin-offs) while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client-facing application involved. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.

  • HR Implementation: Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant HR system configurations.
  • Technical Expertise: Provide technical support and guidance to clients and internal team members on HR configuration, analysis, and testing.
  • Training and Development: Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
  • Project Support: Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.
  • Risk Management: Identify and escalate critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.
  • Communication and Collaboration: Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.
  • Quality Assurance: Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
  • Mentorship: Assist in mentoring and supporting less tenured team members in their technical development.

Knowledge, Experience and Skills

Education

  • Post-secondary education or related business experience
  • HR certification or designation

Required:

  • 3-5 years of human resources experience or relative field
  • Effective communication: verbal and written skills in English & French
  • Excellent client management and interpersonal skills
  • Ability to mentor, be resourceful, and be a strong team player.
  • Strong organization, time management, and prioritizing skills.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.