Advocate (Contract)

1 week ago


Ottawa, Canada HRW Companies, LLC Full time
p>About GoTyme

GoTyme is a joint venture between the Gokongwei Group, one of the biggest conglomerates in the Philippines, and the Singapore-headquartered digital banking group Tyme. This venture combines the trusted Gokongwei brand, customer base, and distribution ecosystem with Tyme’s globally proven digital banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, which has scaled to 3.p>

At GoTyme, we have embarked on a journey to democratize financial services in the Philippines through the launch of a game-changing digital bank. We are seeking individuals who share our belief that the game is worth changing, to join our growing team of GoTymers as we build, launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom.

About the Team

The Customer Service and Experience Team under the GoTyme Commercials group is the digital hub for customer engagement and support of GoTyme. We provide best-in-class customer experience in one of the country’s leading digital banks.

  1. Fresh Graduates / No Contact Experience are welcome to apply subject to evaluation.
  2. At least 1-2 years of experience working in Customer Service, Customer Success, Retention is an advantage.
  3. Background in Financial Services, Telecommunications, Logistics, Banking, Technology, and related industries preferred.
  4. Experience in Customer Call, Email, Chat, and Social Media Handling.
  5. Amenable to hybrid work-from-home plus onsite/office setup.
  6. Amenable to flexible/shifting work schedule.
  7. Familiarity with CRM platforms and other contact center tools.
  8. Great communication skills in English, Filipino, and Taglish, both oral and written.
  9. Data-driven. Someone who always aims for great performance and quality.


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