Client Advocate

6 months ago

Ottawa, Canada St. Joe's Women's Centre Full time

**St. Joe’s Women’s Centre (SJWC)**

**JOB TITLE**: Part-time Client Advocate & Support Worker
**One year contract position - with the possibility of renewal**

**HOURS**: 20 Hours per week, Monday: 9:30am - 5:30pm, Wednesday: 9:30am - 5:30pm,
Thursday: 9:00 am - 1:00pm (some flexibility available)

**RATE OF PAY**:$26. 00 per hour, 4% in lieu of vacation/sick days

**WORKING RELATIONSHIPS**:

- Reports to: Director

**RESPONSIBILITIES**:
(1) Provision of Direct Psycho-Social Support to Clients
- Provide positive initial contact with all new clients, establish rapport, and assessment of client service needs.
- Provide the appropriate crisis intervention/conflict resolution services.
- Connect clients with appropriate internal and community resources.

(2) Provision of Community Services to Clients
- Liaise with Outreach Workers in the community.
- Gather information and build a strong knowledge base of community resources.
- Ensure that appropriate services are provided to all clients.
- Advocate on behalf of clients
- Participate in advocacy and coordination committees about services available, gaps in services, and issues affecting the population served.
- Promote participation of clients and community in activities designed to educate, advocate and/or empower.
- Participate in SJWC evaluation processes.
- Prepare and maintain all necessary documentation and statistics related to

SJWC programs and activities on a monthly, quarterly, and annual basis.

(3) Social Activity Coordination
- Support Program Coordinators in coordinating, implementing, and facilitating programs and events.

▪ Meet the operational and material needs of each program through budgeting, shopping, research and arrangement of programs.
- Supervise and support any programs offered by outside individuals or organizations.▪ Review program outlines and materials, co-facilitating as needed.Participate in and represent the Centre in fundraising events and networking opportunities.

Help organize, facilitate, and participate in fundraising initiatives.

(4) Facility Maintenance
- Support Program Coordinators in managing the inventory system to store, monitor and track agency supplies.
- Perform general upkeep and maintenance duties.

**Perform other related duties as assigned.**

**QUALIFICATIONS**:

- Bachelor of Social Work or equivalent in education and training. Mature students in relevant programs will be considered.
- Two years pertinent experience in direct service, crisis intervention, and supportive counselling.
- Demonstrated commitment to and knowledge of a community-based model of intervention and health equity principles.
- Knowledge of social services delivery in Ottawa.
- Excellent assessment skills.
- Strong organizational and communication skills.
- Strong public speaking and community engagement skills.
- Ability to multitask.
- Demonstrated commitment to an anti-racist/anti-oppression approach.
- Ability to work well in a team environment.
- Ability to assess and set appropriate professional boundaries.

**Languages**:

- Ability to communicate fluently in English, spoken and written.
- Ability to communicate fluently in French, spoken and written, is an asset.
- Knowledge of other languages is considered an asset.

**Computer Competencies**:

- Intermediate knowledge of Microsoft Office suite of products
- Familiarity with Data Management Systems
- Clinical note taking and documentation.

We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration will be contacted.

**Job Types**: Part-time, Fixed term contract

**Salary**: $26.00 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Wellness program

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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