Crisis Counsellor

2 months ago

Ottawa, Canada CCI Ottawa Full time

**ABOUT US**

The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a diverse and more welcoming community for all.

***

This position provides crisis counselling and short-term support to newcomer and refugee populations. Working from a trauma-informed, anti-racist and anti-oppression framework, the Crisis Counsellor advocates, provides referrals and engages in outreach efforts where required.

**This position reports to**: Program Manager
**Employment status**:12 Months contract with a possibility of extension

**Deadline date to apply**: 5PM, November 27, 2024

**MAIN DUTIES & RESPONSIBILITIES**

Under the direction of the Program Manager, the Crisis Counsellor will:

- Provide crisis counselling and short-term supportive counselling to newcomer and refugee populations.
- Assess and tailor culturally appropriate counselling plans, working from a trauma-informed, anti-racist and anti-oppression framework.
- Conduct needs assessments, advocate on behalf of client, and make referrals to relevant community resources for long-term support services. Provide accompaniment as required.
- Liaise with community partners to assist clients in recovery and integration.
- Maintain an accurate record of services, input data, and prepare regular reports.
- Create partnerships to enhance access to services for clients with mental health concerns.
- Perform other related duties as assigned.

**QUALIFICATIONS**
- High school diploma or equivalent, and at least one year of experience in a related field.
- Exceptional interpersonal skills, and a high degree of cross-cultural competence.
- Skilled at de-escalation, negotiation, and conflict resolution.
- Demonstrates understanding of the newcomer experience.
- Ability to perform duties independently and with mínimal supervision.
- Excellent organizational skills and the ability to set priorities and meet deadlines.
- Ability to work alone.
- Available to work evenings, overnights, weekends, and holidays.
- Ability to function in a multidisciplinary, culturally diverse workplace.
- Current CPR/First Aid certification is required.
- Fluency in English is required. Fluency in French and other languages is an asset.
- The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer._

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