Technical Support Team Lead
2 weeks ago
CB Canada is seeking an experienced Application Support Lead to manage the technical help desk team and operations. This role involves ensuring team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access current product or technical updates.
Key Responsibilities:
- Manage team and operations of technical help desk
- Implement and utilize help desk system and tools to identify, document, track, and resolve reported problems
- Identify and gather key metrics to analyze the help desk performance and identify problem areas
- Develop and optimize processes to achieve service level requirements and performance goals
- May act as the escalation point and facilitator for severe, critical, and/or unique issues
- Ensure that project/dept goals are met
- 3 years of experience in application support
- 1 year of experience in a leadership role or as a coordinator
- Strong organization skills
- Good communication and customer service
CB Canada is a leading provider of talent solutions, connecting highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for various roles, including finance, accounting, technology, marketing, and more. With access to top jobs, competitive compensation, and benefits, we advocate on behalf of our candidates to help them succeed.
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Technical Support Team Lead
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Application Support Team Lead
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Ottawa, Ontario, Canada CB Canada Full timeJob Title: Application Support LeadJob Summary:CB Canada is seeking an experienced Application Support Lead to manage the technical help desk and coordinate service center operations. The ideal candidate will have a strong background in application support and leadership skills to motivate and train team members.Key Responsibilities:• Manage the technical...
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Ottawa, Ontario, Canada CB Canada Full timeJob Title: Application Support LeadJob Summary:CB Canada is seeking an experienced Application Support Lead to manage the technical help desk and coordinate service center operations. The ideal candidate will have a strong background in application support and leadership skills to motivate and train team members.Key Responsibilities: Manage the technical...
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