Customer Success Manager

2 weeks ago

Toronto, Canada BrightOrder Inc. Full time
BrightOrder is seeking a dynamic and experienced Customer Success Manager to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients, sales and product teams in ensuring customer success. This role requires strong leadership skills, a deep understanding of customer needs in the technology industry, a high level of curiosity, and a strong desire to grow within our organization. Who are we? BrightOrder has spent the past 25 years developing technologies to help fleets enhance their fleet operations improving efficiency and profitability. The company develops systems, processes and workflows to assist fleet operators in effectively managing and maintaining their assets. We are a dynamic and forward thinking company that is constantly expanding its horizons. With a presence in three countries and a diverse team of international staff, we are committed to delivering excellence in all that we do. This work includes creating an innovative technology, a logic engine for advanced artificial intelligence systems which helps predict events and effectively mitigate associated risks. Leveraging cutting- edge technology, we have seamlessly integrated virtual operations into our business model to provide efficient and reliable solutions to clients across the globe. The company is privately owned and has headquarters in Mississauga, Ontario in Canada Our Purpose: "We Believe in Succeeding Together" Our mission is to identify the one way; the best way to perform every task undertaken by users, so that customers can focus on the business of fleet operation. At BrightOrder, we are passionate about our work and take great pride in the accomplishments of our team. We are dedicated to delivering the utmost quality of services and products to our customers. We are committed to providing the best tools and technology to make you better every single day. We believe that your success is our success, and that together we can reach new heights. What will you do? As BrightOrder's Customer Success Manager, your main mission will be to oversee the effective execution of our product solution for our clients. You will: Lead, mentor, and motivate customer support team for innovation and success, while overseeing all aspects of customer support operations Develop a comprehensive understanding of our solutions technical aspects to deliver appropriate responses to client inquiries Track and analyze customer support metrics to identify trends, generate regular reports and provide data-driven insights to senior management Serve as the escalation point for complex customer issues ensuring prompt resolution and customer satisfaction Effectively manage the start-up phase through disciplined project management to ensure implementation and optimal utilization of our solution Collaborate cross-functionally with product development, sales, and marketing teams to gather customer feedback and insights, to improve products and services Identify opportunities to enhance the customer experience through the implementation of new tools, technologies, QBR processes , and best practices Develop and implement strategies to optimize customer support processes and procedures to enhance the overall customer experience Generating new tools and training materials such as documentation and processes to streamline commissioning in all countries. Provide training for the client in collaboration with our product and sales teams on how to effectively utilize our system to fulfill their requirements

Requirements What will you bring? 5+ years proven experience in customer support, customer success or customer experience management, preferably in the technology industry Strong leadership and managerial skills, with the ability to motivate and develop a high-performing team Excellent communication and interpersonal skills, with a customer-focused mindset Analytical mindset with the ability to interpret data and derive actionable insights Tech savvy with proficiency in customer support software and tools and project management skills Proficient in English, knowledge of French and Spanish is an asset Experience with implementing customer experience strategies and initiatives Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities Ability to travel 20% of the time.

Who are you? You are someone with a high level of curiosity You have a passion for learning, mentoring, and helping others succeed You are a proactive individual with a positive attitude and high energy Ambitious professional with a strong desire to advance to the next level

How will you succeed in this role? By demonstrating significant improvement in the department by consistently surpassing performance targets and implementing process enhancements By developing a deep understanding of the technical knowledge of our product solutions By establishing a strong presence in the company through nurturing a culture of innovation and collaborating effectively with cross- functional teams By effectively applying and implementing changes with impact on the company By demonstrating personal and professional growth by continuously developing skills and seeking opportunities for advancement within the department

YOU'RE THE A PLAYER WE'RE LOOKING FOR IF You have passion for what you do You are unusually driven and challenge oriented You have high standards for your work. Excellence matters to you You are an authentic, unique professional with a growth mindset and strive to be Better Everyday Integrity, Accountability and honesty are part of your personal values

If this sounds like you, we encourage you to please apply for this exciting opportunity. BrightOrder believes that by embracing differences, we become a better company; that's why we are proud to be an Equal Opportunity Employer and hire only based on qualifications, merit, and business needs. If you require accommodation or assistance due to a disability, please contact recruiting@brightorder.com Benefits We offer a Competitive Benefits package including Health & Dental coverage and vision plan. Opportunity for growth in a startup based on innovation and technology. Remote Work

  • Customer Success Manager

    5 days ago

    Toronto, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...

  • Customer Success Manager

    7 days ago

    Toronto, Canada Burroughs, Inc Full time

    Description Customer Success Manager Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs...

  • Customer Success Manager

    1 week ago

    Toronto, Canada Burroughs, Inc. Full time

    **Description** Customer Success Manager **Job Summary**: - The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription....

  • Customer Success Manager

    1 week ago

    Toronto, Canada Resolver Full time

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. This role is hybrid requiring in office presence as needed._ As a Customer Success Manager, you play a critical role in the growth of Resolver. You’ll focus primarily on expanding our existing customers’ engagements through cross-selling, expansion...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Acerta Analytics Solutions Inc Full time

    **About Acerta**: Acerta is a leading provider of predictive quality AI-driven solutions for the automotive industry. Leveraging cutting-edge technology, we empower automotive manufacturers and suppliers to enhance quality, reduce defects, and optimize production processes. Our innovative approach to data analytics and machine learning is revolutionizing the...

  • Customer Success Manager

    1 week ago

    Toronto, Canada Q4 Full time

    **The role** The Customer Success Manager is a trusted advisor responsible for directly managing and optimizing the lifetime value of their book of business; building and maintaining relationships while ensuring success at each stage of the customer journey. To achieve this, the CSM understands the business initiatives and goals of the customer and helps...

  • Customer Success Manager

    4 days ago

    Toronto, Canada MaintainX Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...

  • Customer Success Manager

    1 week ago

    Toronto, Canada ElectroNeek Full time

    **We are ElectroNeek** ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various...

  • Customer Success Manager

    1 week ago

    Toronto, Canada Modern Campus Full time

    **Who we are** Here at Modern Campus we are obsessed with empowering our 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. Our engagement platform powers solutions for non-traditional student management,...

  • Customer Success Manager

    5 days ago

    Toronto, Canada YourAngel Full time

    **Duties** - Analyze customer needs and develop strategies to enhance their experience - Provide exceptional customer service by addressing inquiries and resolving issues promptly - Negotiate contracts and agreements with clients to ensure mutual satisfaction - Communicate with customers to gather feedback and improve service offerings - Lead and supervise a...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada FutureFit AI Full time

    **Come join our Customer Success Team!**: - Your Core, Our DNA: High Velocity. High Intensity. High Trust. High Expectations. High Impact._ FutureFit AI could be the right next step in your career journey if reading those words resonates deeply for you, full stop. You live and lead with bold humility, pursue audacious goals, and are motivated by having a...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Thentia Full time

    **About **Thentia** Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. A company of builders, thinkers, and owners, Thentia gives employees the opportunity...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...

  • Customer Success Manager

    3 weeks ago

    Toronto, ON, Canada Enable International Full time

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers. And the market agrees with us. Our more than 500...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Carbon6 Full time

    **Who We Are** We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Customer Success Manager

    3 weeks ago

    Toronto, Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...

  • Customer Success Manager

    7 days ago

    Toronto, Ontario, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...